At C.H. Robinson, our Supervisor of Account Management doesn't just lead a team; they captain a crew of Account Managers and Representatives. Dive into a world where daily duties involve nurturing talent, fine-tuning performance, and crafting business breakthroughs through seamless process improvements and ingenious solution designs.

RESPONSIBILITIES

Talent Management:

• Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their customers

• Ensure team members are trained on and following account management processes

• Support the personal/professional development for assigned team. Providetimely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. 

• Acquire and develop talent to continuously improve the strength of the team and grow our customers

Business Management:

• Administer and drive intentional growth and retention through monthly account management review and pipeline review process 

• Work with team members to develop and review business plans, standard operating procedures, execution strategies, profitability, key performance indicators, and other account metrics  

• Support Account Executives and Account Managers with client interaction

• Work with leadership team to ensure sharing of information occurs regarding business challenges and opportunities

• Collaborate with Operations leadership to drive continuous improvement ensuring customer commitments are achieved and promotes the focus to standardize tasks reducing cost to serve

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma

• Minimum 5 years of account management experience

• Experience in the industry

Preferred:

• Bachelor’s degree from an accredited college or university

• Previous supervisory experience

• Excellent verbal, written and presentation communication skills, strong listener ability to connect to your audience, and ability to tailor messaging to the appropriate audience

• Proven ability to problem solve, integrate, and grow relationships with both internal and external stakeholders

• Ability to remain focused and optimistic in the face of adversity and change

• Strong leadership skills in order to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment for the customer’s benefit

• Strategic and creative thinking skills

• Values a diverse and inclusive work environment