Supervisor Account Management
Supervisor Account Management
- Job ID
- De Vriesstraat 1, Oud-Beijerland, South Holland, Netherlands, 3261 PC
At C.H. Robinson, our Supervisor of Account Management doesn't just lead a team; they captain a crew of Account Managers and Representatives. Dive into a world where daily duties involve nurturing talent, fine-tuning performance, and crafting business breakthroughs through seamless process improvements and ingenious solution designs.
Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their customers
Ensure team members are trained on and following account management processes
Support the personal/professional development for assigned team. Providetimely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs.
Acquire and develop talent to continuously improve the strength of the team and grow our customers
Administer and drive intentional growth and retention through monthly account management review and pipeline review process
Work with team members to develop and review business plans, standard operating procedures, execution strategies, profitability, key performance indicators, and other account metrics
Support Account Executives and Account Managers with client interaction
Work with leadership team to ensure sharing of information occurs regarding business challenges and opportunities
Collaborate with Operations leadership to drive continuous improvement ensuring customer commitments are achieved and promotes the focus to standardize tasks reducing cost to serve
Other duties or responsibilities as assigned according to the team and/or country specific requirements
High School Diploma
Minimum 5 years of account management experience
Experience in the industry
Bachelor’s degree from an accredited college or university
Previous supervisory experience
Excellent verbal, written and presentation communication skills, strong listener ability to connect to your audience, and ability to tailor messaging to the appropriate audience
Proven ability to problem solve, integrate, and grow relationships with both internal and external stakeholders
Ability to remain focused and optimistic in the face of adversity and change
Strong leadership skills in order to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment for the customer’s benefit
Strategic and creative thinking skills
Values a diverse and inclusive work environment
What do we offer?
A vibrant, progressive, inclusive, and forward-thinking workplace
Opportunities for professional development and advancement
A competitive benefits package and bonus structure
Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
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