DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Customer Service:

• Responsible for ensuring pricing strategy is in line with business objectives
• Establish, negotiate, and execute processes and service level agreements with the branch network that meet the pricing needs of commercial resources and enforce compliance to company policies and relevant regulations
• Collaborate with teams around the globe to continuously improve processes, build tools, and share best practice for pricing
• Work closely with locations to identify and capitalize on strengths/overcome weaknesses in terms of pricing and service compared to our competition
• Develop, maintain, and leverage internal relationships with internal and external customers
• Serve as an escalation point for team
• Remain current on business needs and changes and customer and/or carrier expectations.  Partner on business opportunities, problem resolution and work together on continuous improvement
• Maintain a strong understanding of all C.H. Robinson product offerings and modes

Team Leadership:

• Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
• Manage annual merit and equity programs for assigned team to align compensation with performance results
• Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
• Support the personal/professional development for assigned team.  Coach and guide to improve performance and drive accountability.  Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs.  Understand development needs and create opportunities for experiences that support development needs
• Encourage employee feedback through formal and informal channels.  Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
• May participate and/or lead annual budgeting process for operations team
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university
• Minimum 5 years of Global Forwarding Operations, Sales and/or pricing experience
• Demonstrated verbal and written communication and multi-tasking skills, including excellent project and meeting management
• Minimum 2 years of experience leading and managing teams

Preferred:

• Proficient in Microsoft Office Suite of programs
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Collaborative, adaptive leadership approach
• Solid negotiation, collaboration, and influencing skills
• Strong problem solving and conflict resolution skills
• Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail
• Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)

• Group Personal Accident (GPA) policy

• Covid-19 related coverage and reimbursement

• Employee State Insurance Corporation (ESIC)

• Group Term Life (GTL) Insurance Plan for employees

• Employee Stock Purchase Plan (ESPP)

• Investment Declaration & Flexi Benefit Plan

• Variable Pay based on position

• Flexible work arrangements

• Paid Privilege, Casual and Sick Leaves

• Paid Maternity & Paternity Leaves

• Paid Compassionate Leaves

• Paid Public Holidays

• Paid time off to vote

• Reward & Recognition Program

• Wedding Allowance

• Special Mobility Assistance

• Employee Wellness Initiatives

• Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.