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Senior Global Forwarding Agent

C.H. Robinson

C.H. Robinson

Lima Region, Peru
Posted on Thursday, May 30, 2024
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Senior Global Forwarding Agent

Job ID
Av. Mariscal La Mar 638, Miraflores, Lima region, Peru, 00018
Job TypeFull time

Do you enjoy building relationships, negotiating and are collaborating in a proactive team? If you live in Lima, Perú and would like to develop your career in a 500 Fortune company, this is your place!

As a Senior Global Forwarding Agent (GFA) you will be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. You will be a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

As a Senior GFA you will be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. You will be accountable for your individually assigned shipments in addition to daily communication, reporting, and email management. You will have the ability to influence the process of shipments from beginning to end and take ownership for their work.

On Your Next Adventure, You’ll:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

  • Understand and input applicable financial components of shipments to generate correct billing for customers

  • Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

  • Provide complex quotes based on needs of network

  • Provides track and trace service to customers and generates shipment documents

  • Builds great relationships with customers, responding timely and following up on issue resolution

  • Act as a key customer contact and subject matter expert

  • Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

  • Work effectively in a team environment and collaborate cross-functionally, building relationships with account management

  • Ensure customer SOPs are maintained and adhered to

  • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

  • Provide support to Sales Executives and Account Managers for customer reporting

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

You’re a Great Fit if You Have:

  • Minimum 3-5 years of OCEAN EXPORT experience (valuable Air freight)

  • Experience working in a FREIGHT FORWARDER

  • Fluent in Spanish and English (written and verbal)

  • Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

  • Proactive, ambitious, hardworking, and analytical mindset

  • High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

  • Values a diverse and inclusive work environment


¿Disfrutas construyendo relaciones, negociando y colaborando en un equipo proactivo?

Si vives en Lima, Perú, y te gustaría desarrollar tu carrera en una empresa Fortune 500, ¡este es tu lugar!

Como Senior Global Forwarding Agent (GFA), serás responsable de gestionar y operar el ciclo de vida de los envíos para cuentas complejas y estratégicas. Serás un modelo a seguir en conocimiento operativo de forwarding global, experiencia, ética de trabajo duro, apoyo a los objetivos comerciales y habilidades de servicio al cliente y profesionalismo excelentes.

Como GFA Senior, serás un contacto clave con el cliente y un experto en la materia para garantizar que todas las solicitudes y requisitos del cliente se cumplan y se respondan con precisión y puntualidad. Serás responsable de los envíos asignados individualmente, además de la comunicación diaria, los informes y la gestión de correos electrónicos. Tendrás la capacidad de influir en el proceso de los envíos desde el principio hasta el final y asumir la responsabilidad de tu trabajo.

En tu próxima aventura, harás lo siguiente:

  • Comprender los procesos, la documentación y la terminología involucrada en el envío internacional desde el momento de la emisión de la orden de compra hasta la entrega de la carga.

  • Comprender e ingresar los componentes financieros aplicables de los envíos para generar facturación correcta para los clientes.

  • Ejecutar/Coordinar envíos y orientar a otros sobre cómo cumplir con todos los requisitos SOP del cliente: aprobaciones de reservas, procesamiento de alertas previas, presentación de informes gubernamentales, ejecución de entregas, garantizar una facturación adecuada, etc.

  • Proporcionar cotizaciones complejas según las necesidades de la red.

  • Ofrecer servicio de seguimiento y rastreo a los clientes y generar documentos de envío.

  • Construir relaciones sólidas con los clientes, respondiendo de manera oportuna y haciendo seguimiento a la resolución de problemas.

  • Actuar como un contacto clave con el cliente y un experto en la materia.

  • Servir como recurso y experto para el departamento, la sucursal y la red en los requisitos del cliente e iniciativas de procesos.

  • Trabajar eficazmente en un entorno de equipo y colaborar de manera interfuncional, estableciendo relaciones con la gestión de cuentas.

  • Garantizar que se mantengan y cumplan los procedimientos operativos estándar del cliente.

  • Realizar recomendaciones para mejorar o implementar soluciones tecnológicas que reconozcan eficiencias y mejoren los ingresos netos.

  • Brindar apoyo a los Ejecutivos de Ventas y Gerentes de Cuentas para la presentación de informes al cliente.

  • Otras tareas o responsabilidades asignadas según los requisitos específicos del equipo y/o del país.

Eres un/a candidato/a ideal si tienes:

  • Experiencia mínima de 3-5 años en EXPORTACIÓN MARÍTIMA (valiosa experiencia en carga aérea).

  • Experiencia trabajando en una TRANSITARIA

  • Fluidez en español e inglés (escrito y verbal).

  • Amplio conocimiento de la industria y el departamento (procesos, manejo, regulaciones, envío internacional, etc.).

  • Mentalidad proactiva, ambiciosa, trabajadora y analítica.

  • Alto nivel de atención al detalle y capacidad para ejecutar con un cumplimiento de auditoría mensual del 95% o superior y cargos no facturables mínimos.

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

  • Private Medical Insurance

  • Life Insurance

  • Paid Time Off to Volunteer in Your Community

  • Sport Activities

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

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