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Commercial General Manager, Intermodal

C.H. Robinson

C.H. Robinson

Lisle, IL, USA
Posted on Thursday, May 30, 2024
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Commercial General Manager, Intermodal

Job ID
4225 Naperville Road, Lisle, Illinois, United States, 60532
Job TypeFull time

C.H. Robinson is seeking a General Manager to lead a dynamic team overseeing the customer portfolio within the Intermodal Service Line. In this position, you will play a pivotal role in driving customer strategies, fostering team development, and achieving business goals. Our ideal candidate is a strategic, results-driven leader ready to make a significant impact on our business and customers. If you thrive in a collaborative, fast-paced environment, apply now to join our team.


  • Drive go-to-market activities by developing and implementing strategies to generate demand, growth, and customer relationships across the network
  • Ensure customer perspectives drive priorities, decisions, and activities, empowering teams to serve customers better than competitors
  • Utilize deep knowledge of C.H. Robinson’s capabilities and market trends to drive positive outcomes and represent the Enterprise externally
  • Monitor market dynamics to define and execute plans for profitable growth and increased market share
  • Motivate teams to achieve exceptional results aligned with strategic objectives, communicating goals, and performance metrics Drive performance and development of leaders and teams through coaching, feedback, mentoring, and training
  • Review engagement data to implement actions fostering a positive culture, supporting employee engagement and retention
  • Create and adapt workforce management strategies aligned with divisional plans and budgets, partnering with Talent Acquisition for onboarding qualified, diverse talent
  • Take meaningful action to create a diverse and inclusive environment where all employees can thrive and be their authentic selves
  • Embrace and lead change initiatives, manage regulatory compliance, and respond to audits as necessary
  • Oversee annual budgeting, expense management, and cash flow optimization while serving as an escalation point
  • Build internal relationships to ensure collaboration, quality, and effective resource deployment for business opportunities and service management

Required Qualifications:

  • Bachelor’s degree from an accredited college or university
  • Minimum 7 years logistics industry experience
  • Minimum 5 years of people management experience
  • Ability to travel up to 30% including internationally

Preferred Qualifications:

  • Values and models a diverse and inclusive work environment
  • Strong knowledge of C.H. Robinson’s commercial and carrier-facing business
  • Broad market and industry knowledge including Intermodal
  • Proven experience utilizing analytical tools to understand and manage business
  • Experience leading leaders/supervisors and other staff across varying levels
  • Proven experience winning and retaining business with complex customers while partnering across the broader organizational network
  • Ability to build strong relationships across the organization
  • Demonstrated experience consulting, effectively resolving conflict, and thriving in a fast-paced, decentralized, matrixed environment
  • Strong customer strategy planning, problem solving/critical thinking skills, and ability to execute plan
  • Demonstrated success generating revenue or business growth and driving results through others
  • Financial management experience and ability to communicate financial metrics
  • Effective and flexible communication skills, including proficiency presenting to both internal and external senior leadership level audiences

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

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