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Director, North America Surface Transportation - Retail

C.H. Robinson

C.H. Robinson

Eden Prairie, MN, USA
Posted on Monday, June 3, 2024
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Director, North America Surface Transportation - Retail

Job ID
14701 Charlson Road, Eden Prairie, Minnesota, United States, 55347-5090
Job TypeFull time

C.H. Robinson is seeking a Director, North America Surface Transportation (NAST) - Retail to drive our team’s success across a sizable portfolio within retail customer segments. In this role, you will lead a complex and diverse vertical team of strategic leaders, managing and planning to achieve business and financial goals. Collaborating with other functional leaders and focusing on talent development, you will work to achieve both business unit and enterprise objectives. As a Director, you will serve as the executive sponsor on accounts, and partner across C.H. Robinson divisions to effectively evolve and upsell a broader range of solutions to clients. If you thrive in a collaborative, fast-paced environment, apply now to join our team.


  • Align internal and external perspectives to drive priorities, decisions, and processes
  • Leverage enterprise capabilities and customer priorities for positive outcomes while staying current with industry trends to represent C.H. Robinson externally
  • Lead and motivate teams to achieve exception business results that align to company strategic objectives and performance metrics
  • Support team performance and business growth by preparing them for customer engagements and position them for growth
  • Use analytics to improve business efficiency, productivity, and financial results while identifying and addressing analytic gaps
  • Champion employee development through coaching, feedback, and mentoring; advocating for career growth and a positive culture
  • Ensure accountability for employee engagement and retention as well as oversee workforce management, compensation, and budget alignment
  • Promote diversity and inclusion, creating a thriving environment
  • Oversee budget and expense management to ensure financial efficiency
  • Partner with internal resources to maximize cash flow and serve as an escalation point and decision maker
  • Strategize resource allocation for business opportunities and service delivery
  • Adhere to workplace conduct, risk management, and compliance practices
  • Enter responsibility

Required Qualifications:

  • Bachelor’s degree from an accredited college or university
  • Minimum 10 years’ experience in leadership in the logistics industry
  • Minimum 8 years’ experience and comprehension of the retail supply chain
  • Minimum of 5 years of people management experience
  • Proven experience utilizing analytical tools to understand and manage business
  • Ability to travel up to 30%

Preferred Qualifications:

  • Strong knowledge and contributor to C.H. Robinson’s commercial-facing strategy and that of other functions
  • Broad market and industry knowledge, and/or deep vertical expertise
  • Proven experience leading high-level people leaders and driving accountability and results through others
  • Proven experience driving revenue growth with complex customers
  • Strong financial acumen and financial management experience
  • Proven experience consulting with multiple stakeholders across varying organizational levels, both internally and externally
  • Demonstrated collaboration, influence, relationship building, and negotiation skills
  • Effective and flexible communication skills, including proficiency presenting to both internal and external senior leadership level audiences
  • Strong organizational and customer strategy planning, problem solving/critical thinking skills, and ability to lead others through executing a plan
  • Demonstrated results driving the development of self and others
  • Values and models a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

Apply Now
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