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Senior Billing Specialist

C.H. Robinson

C.H. Robinson

Canada · Eden Prairie, MN, USA
Posted on Friday, June 7, 2024
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Senior Billing Specialist

Job ID
Primary Location
Eden Prairie, Minnesota
Additional Location(s)
Chicago, Illinois; Atlanta, Georgia
Job TypeFull time

C.H. Robinson is seeking a Senior Billing Specialist to streamline our invoicing processes. As an expert in your field, you’ll collaborate with cross-functional teams, resolve complex issues, and ensure seamless customer onboarding. If you thrive on problem-solving and want to make a significant impact, this role at C.H. Robinson is perfect for you!

This position is to be located in Eden Prairie MN, Chicago IL, or Atlanta GA. Open to entertaining remote


The duties and responsibilities of this position consists of, but are not limited to, the following

  • Manage accurate and timely invoicing processes utilizing systems such as Famous, Managed Procurement, and Navisphere
  • Investigate invoicing issues to identify underlying causes
  • Create and implement standard operating procedures (SOPs) for efficient billing practices
  • Handle specific invoicing requests and collaborate with customer account teams
  • Use critical thinking skills to resolve invoicing questions and issues
  • Work with accounts receivable, account team, and collections team to enhance processes
  • Maintain strong relationship with the accounts payable team
  • Assist with customer onboarding tasks related to invoicing



  • High School Diploma or GED equivalent
  • Minimum 4 year of customer service experience


  • Proficient in Microsoft Office Suite of Programs
  • Previous experience with the Navisphere, Famous and/or Managed Procurement systems
  • Strong written and verbal communication skills
  • Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics
  • Strong interpersonal skills
  • Critical thinking skills and the ability to use own judgement and make decisions
  • Self-motivated and the ability to work independently
  • Effective in multitasking and prioritizing their skills and time
  • Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.

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