hero

Career Central

Connecting people since 1887
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Impegiato Operativo Import Aereo

C.H. Robinson

C.H. Robinson

Lombardy, Italy
Posted on Friday, June 7, 2024
Skip to main content

Impegiato Operativo Import Aereo

Job ID
R39718
Address
Strada 6, Assago, Lombardy, Italy, 20057
Job TypeFull time

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent for the Milan's office. Is that you?

Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

On Your Next Adventure, You’ll:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

  • Build great relationships with customers, responding timely and following up on issue resolution

  • Provide reporting and documentation support to internal and external customers.

  • Participate in customer business reviews.

  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

You’re a Great Fit if You Have:

  • High school degree or GED equivalent

  • Minimum of 1 year of Global Forwarding experience

  • Values a diverse and inclusive work environment

  • Proficient in Microsoft Office Suite of programs

  • Excellent and fluent communication skills in English and Italian, prioritization, and multi-tasking skills

  • Proven track record of strong customer service skills, interacting with customers and being client focused

  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

  • Ability to work in a fast-paced and deadline-driven environment

What do we offer?

  • Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

  • A fun, positive and open environment which encourages thinking outside the box

  • Use and develop your language skills in our international work environment.

  • Our offices speak over 26 European languages each day.

  • Compensation includes a monthly salary and bonus based on personal, team performance and business growth.

  • Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, ICAS and ESPP, unlimited access to training platform Percipio and GoFluent,

  • Employee Assistance Program ICAS

If this sounds like the job for you, let's talk! We can't wait to hear from you!

________________________________________________________________

Siamo C.H. Robinson, una delle piattaforme logistiche più grandi al mondo, e stiamo cercando il nostro prossimo Impegiato Operativo Import Aereo per l’ufficio di Milano. Sei tu?

Sei attento ai dettagli, esperto di servizio e risolutore di problemi? In tal caso, potrebbe essere il ruolo perfetto per te. Come Agente di Inoltro Globale, sarai il contatto principale dei tuoi clienti, responsabile della gestione e dell’operatività del ciclo di vita delle loro spedizioni globali.

Un Impegiato Operativo Import Aereo di successo prospera in un ambiente estremamente dinamico, trovando soluzioni rapide a problemi di trasporto e documentazione. Sarai molto coinvolto con i tuoi clienti, lavorando a stretto contatto con loro fin dall’inizio del processo di spedizione. Offriamo un programma di formazione dinamico e all’avanguardia che ti fornirà una conoscenza approfondita di C.H. Robinson e dei nostri sistemi e processi. Uscirai da questa esperienza pronto a far parte di un team ad alte prestazioni. I nostri Impegiato Operativo Import Aereo di successo proseguono la loro carriera con C.H. Robinson in Operazioni, Vendite o Gestione degli Account.

Se tutto questo suona bene, parliamo di più su ciò su cui lavorerai.

Nella tua prossima avventura:

  • Comprenderai i processi, la documentazione e la terminologia legati alla spedizione internazionale, dalla data di emissione dell’ordine di acquisto alla consegna della merce.

  • Applicherai la conoscenza del settore e il pensiero critico per adattare i processi e creare soluzioni in risposta alle sfide sia interne che esterne.

  • Coordinerai le attività sulle spedizioni per soddisfare tutti i requisiti SOP dei clienti: approvazioni delle prenotazioni, elaborazione dei pre-allarmi, presentazione di documenti governativi, esecuzione delle consegne, assicurando una corretta fatturazione, ecc.

  • Collaborerai con i membri del nostro team internazionale e agenti di terze parti per garantire efficienza, eccellente servizio clienti e risoluzione creativa dei problemi.

  • Costruirai ottime relazioni con i clienti, rispondendo tempestivamente e seguendo la risoluzione dei problemi.

  • Fornirai supporto nella creazione di report e documentazione per clienti interni ed esterni.

  • Parteciperai alle revisioni aziendali dei clienti.

Sei perfetto per questo ruolo se possiedi:

  • Diploma di scuola superiore o equivalente GED

  • Almeno 1 anno di esperienza nell’ambito dell’Inoltro Globale

  • Valori un ambiente di lavoro diversificato e inclusivo

  • Competenza nell’utilizzo dei programmi Microsoft Office Suite

  • Eccellenti e fluide capacità di comunicazione in inglese e italiano, capacità di gestire le priorità e multitasking

  • Comprovata esperienza nell’assistenza clienti, interagendo con i clienti e mantenendo il focus sul cliente

  • Capacità di pensiero critico, flessibilità e risoluzione dei problemi per adattarsi a compiti in continua evoluzione e alle esigenze dei clienti

  • Capacità di lavorare in un ambiente frenetico con scadenze strette

Cosa offriamo?

  • Vere possibilità di carriera e l’opportunità di sviluppare il tuo talento in un’organizzazione globale in rapido movimento.

  • Un ambiente divertente, positivo e aperto che incoraggia il pensiero fuori dagli schemi.

  • Utilizza e sviluppa le tue competenze linguistiche nel nostro ambiente di lavoro internazionale.

  • Le nostre sedi parlano oltre 26 lingue europee ogni giorno.

  • La compensazione include uno stipendio mensile e un bonus basato sulle prestazioni personali, di squadra e sulla crescita aziendale.

  • Il pacchetto di benefici include: indennità per pendolari, assicurazione sulla vita, indennità per il lavoro da casa, piano sanitario, ICAS e ESPP, accesso illimitato alla piattaforma di formazione Percipio e GoFluent,

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?


C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.


Apply Now
Find out what it's like to live and work in Assago, Lombardy, Italy. Open Map

You have not recently viewed any jobs.

You have no saved jobs.

these are just a few Click Here to View Our Jobs

Join our Talent Network

Receive alerts with new job opportunities that match your interests.