Business Analyst - Market Solutions

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C.H. Robinson is hiring a Business Analyst - Market Solutions to identify, document, and design processes for automation and Transportation Management System development workstreams. These processes will support internal customer account teams and external end users in improving productivity and operational efficiency. You will evaluate business processes, anticipate requirements, identify areas for improvement, and design solutions. If you enjoy solving problems, have a strong interest in exploring and learning new skills and concepts, and are comfortable working in ambiguous situations, we invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy. This schedule is subject to change based on business conditions.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Work with customer teams to document business requirements related to issues affecting business processes and productivity

• Collaborate with the Market Solutions team to design and document new solutions

• Aggregate issues affecting multiple customers to create business cases for strategic projects

• Provide consultative support for internal account teams regarding opportunities in the ticket queue

• Understand customer needs to draft process maps for potential solutions

• Prepare requirements and prioritize items for development sprints

• Draft definition documents with business users to ensure clarity between business and technical teams

• Collaborate with technical experts to understand and document feasibility and cost to build

• Manage time and prioritize work effectively

• Report time allocations to projects, customers, and tickets

QUALIFICATIONS:

Required:

• High school diploma or General Educational Development certificate

• Minimum of two years of experience working on project teams

• Intermediate proficiency in Microsoft Office Suite of tools, especially Excel and PowerPoint

• Experience with data visualization tools, including Power BI, Tableau, and SQL querying

• Ability to travel up to five percent domestically and internationally

Preferred:

• Bachelor’s degree in technology from an accredited college or university

• Experience in supply chain, logistics, or transportation

• Previous experience with reporting analytics and data platforms

• Excellent documentation skills, including the ability to document technical requirements

• Curious mindset to understand customers' needs

• Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.