Customer Service Specialist
Campari America
Customer Service
Singapore
Posted on Wednesday, July 26, 2023
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.
General Description Of The RoleThis is an individual contributor role and is expected to work closely with other peers within/ outside of the region, and maintain excellent working relationship with our distributors and vendors/sourcing hub. The person must have strong Order to Cash (OTC) knowledge to manage end to end order processing and solve all logistical challenges, in order to invoice orders on time to meet sales target.
Key Responsibilities
- Manage end to end Order to Cash (OTC) process. Timely process & invoice distributors’ orders accurately as per service agreement, and meet compliance criteria
- All month end transactions are closed and invoiced on time as per financial timetable
- Liaise closely with our distributors, warehouses for shipment arrangement
- Respond promptly to all internal and external customer queries in a timely and accurate manner
- Ensure proper records and archival of customer transactions for monthly service reporting and billing
- Prepare & publish weekly sales report promptly to relevant stakeholders
- Support any audit needs as per required
- Other duties as assigned
- SAP S4 & Microsoft Office skills
- Excellent OTC (Order To Cash) knowledge
- Proficient in English, other Asia language will be added advantage
- Good communication and negotiation skills
- Excellent organization skills and attention to detail
- Tem player who thrives in a self-directed, collaborative and fast paced environment
- Strong ability to maintain positive relationships with internal and external stakeholders with the ability to be flexible, responsible, positive and able to communicate confidently
- Thrives in an environment that is fast paced and able to adapt to changing situations
- Experience in the FMCG sector of Wines & Spirits is considered a plus