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Customer Service & Logistics Manager

Campari America

Campari America

Customer Service, Operations
Shanghai, China
Posted on Saturday, November 11, 2023
Campari Group is a major player in the global spirits industry, with a portfolio of over 50 premium and super premium brands, including Aperol, Campari, X-Rated, SKYY, Wild Turkey, The Glen Grant, Bisquit & Dubouche and Grand Marnier. The Group was founded in 1860 and today is the 6th largest player worldwide in the premium spirits industry. Listed on the Italian Stock Exchange, it has a global distribution reach, trading in over 190 nations around the world with leading positions in Europe and the Americas.

Campari Group has great ambitions in Asia, and Campari China and Hong-Kong will play an instrumental role in expanding the Group’s business in this continent. Campari China and Campari Hong-Kong directly manages brand equity development through above and below the line initiatives and cooperates with local distributors who focus on the commercialization of the product portfolio with the trade and jointly plan with Campari .


Coordinate the relationship with key customers and distributors in China and Hong Kong, interacting with key stakeholders to ensure that our products are safely stored and transported from sourcing location to our clients. Respecting agreed timelines and correctly managing all aspects related to costs and duties. The role shall coordinate all activities of direct contact to customers in case of need, supporting the sales organization in managing proper communication flow to solve any arising problem, and proactively addressing any issue as they might emerge.

Key Responsibilities And Activities

This role has a primary responsibility to manage Logistics and Customer Service for China and Hong-Kong markets, operating through local distributors. This role is also responsible for the general development of logistics and customer service capabilities in these countries, acting as reference point towards global COEs framework and practices, and acting as Key Users for systems and process innovation for its areas of responsibility.

In the field of Logistics:

  • Ensure that customs procedures are applied and respected.
  • Coordinate operations with third party warehouses in China and Hong-Kong.
  • Manage partners for logistic support activities specific for China and Hong-Kong, leveraging Procurement support.
  • Manage inventory levels within China and Hong-Kong
  • Define, optimize and coordinate RTM within China and Hong-Kong
  • Optimize the Logistics cost for China and Hong-Kong
  • Engage with Customers on Customer Collaboration projects related to Logistics

In the field of Customer Service:

  • Ensure that customer data processing and order procedures are optimized and respected, and systems are timely updated.
  • Ensure the Customer Master Data is promptly followed up.
  • Coordinate distributors’ and customers’ needs in terms of product information support, acting as reference point for any necessity in terms of data and additional information.
  • Proactively manage issues linked to transport delays or product availability, promptly informing the relevant partner.
  • Engage with the Sales Organization in optimizing the product flow to customers and distributors.
  • Engage with Customers on Customer Collaboration projects related to Order Processing

Key Relationships

Internal: Regional Customer Service & Logistics, GBS Organization, Tax Team, Commercial Team, Finance Team, All other SC Departments

External: Logistics Suppliers, Distributors, Customers

Education / Professional Qualifications

  • Bachelor degree with a major in Supply Chain Management and/or Logistics Management
  • +5 years relevant experience in FMCG industry


  • Strong leadership and interpersonal skills
  • Able to multi-task various projects at one time
  • Ability to effectively challenge status quo
  • Structured and detailed in their approach to tasks and projects
  • Ability to manage desired outcomes
  • SAP or other ERP skills
  • Strong analytical skiils
  • Must be able to work independently and in a team environment
  • Fluency of English is a must, knowledge of another language is a plus

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency