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Customer Service Specialist

Campari America

Campari America

Customer Service
Posted on Saturday, November 11, 2023
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

General Description Of The Role

The Senior Customer Service & Logistics Specialist plays a critical role in maintaining the full life cycle management of customer service & logistics between 3PL’s, suppliers, warehouses , distributors ,meeting customer’s needs and standardizing and developing the said processes.

The role will have responsibility for Customer Service & Logistics: importing & exporting of product, transport, storage and warehousing and ensuring compliance with laws and regulations.

This is an individual contributor role and is expected to work closely with other peers within/ outside of the region, and maintain excellent working relationship with our distributors and vendors/sourcing hub. The person must have strong Order to Cash (OTC) and SAP knowledge to manage end to end order processing and solve all logistical challenges, in order to invoice orders on time to meet sales target.

Key Responsibilities And Activities

  • Manage end to end Order to Cash (OTC) process. Timely process & invoice distributors’ orders accurately as per service agreement, and meet compliance criteria
  • Coordinate customer requirements including receiving and processing all customer purchase orders, invoicing, prepare shipping documents as required/update shipping schedules
  • Liaise with Campari overseas plants regarding shipments and customer order requirements
  • Month-end and year-end activities. Review daily, outstanding dispatches to ensure on-time delivery, cross checking stock being sent and ensuring that stock is not being sent out short.
  • Provide analytical reporting on customer service and logistics performance to stakeholders.
  • Respond promptly to all internal and external customer queries in a timely and accurate manner
  • Ensure proper records and archival of customer transactions for monthly service reporting and billing.
  • Prepare & publish weekly sales report promptly to relevant stakeholders
  • Develop, build and monitor organization of core KPI metrics that will drive the best performance in the integrated supply chain.
  • Review and/or establish SLA’s, SOP’s and drive continuous improvement in Customer Service & Logistics functions.

Experience & Skills

  • Previous experience in a similar role
  • Good communication and negotiation skills
  • SAP S4 & Microsoft Office skills
  • Knowledge on SAP implementation is considered a plus
  • Excellent OTC (Order To Cash) knowledge
  • Proficient in English, other Asia language will be added advantage
  • Good communication and negotiation skills
  • Excellent organization skills and attention to detail
  • Tem player who thrives in a self-directed, collaborative and fast paced environment
  • Frequent involvement in reviewing performance and processes with other departments
  • Strong ability to maintain positive relationships with internal and external customers with the ability to be flexible, responsible, positive and able to confidently communicate
  • Strong smart decision making and problem-solving ability with attention to detail
  • Thrives in an environment that is fast paced and able to adapt to changing situations
  • Highly proficient in Word, Excel and familiarity with SAP or other ERP systems
  • Experience in the FMCG sector of Wines & Spirits is considered a plus

Our commitment to Diversity & Inclusion:

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Note to applicants:

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency