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Dynamics 365 - Tech. Business Analyst



United States
Posted on Saturday, June 1, 2024

Title: Dynamics 365 - Tech. Business Analyst
Location: New Jersey

Role Overview:
We are seeking a highly skilled Dynamics 365 - Tech. Business Analyst with extensive experience in Customer Engagement and a strong background in the Banking and Financial Services domain. The ideal candidate will have a deep understanding of D365 Sales, Service, Dataverse, and Power Apps capabilities. This role requires proficiency in requirement gathering, conducting workshops, integration architecture, data migration, and customization of CRM solutions.

Key Responsibilities:

  • Conduct workshops to drive requirement analysis and design by engaging both business and technical stakeholders.
  • Facilitate the review and approval of requirements from all stakeholders.
  • Apply subject matter knowledge in integration architecture and map integration patterns to functional usage.
  • Utilize experience in MS CRM third-party integration using Middleware Tools, Mulesoft, APIs (REST, ODATA, Web APIs), and SSIS packages.
  • Implement data migration, data analysis, data mappings, and data harmonization using out-of-the-box (OOB) and third-party tools, preferably with Azure Data Factory.
  • Customize workflows, plugins, forms, and perform CRM administration.
  • Use experience in MS Dynamics 365 CRM’s out-of-the-box data import processes for data migration and translation.
  • Conduct data analysis and validation with CRM dynamics configuration rules.
  • Write user stories, conduct grooming sessions, and story walkthroughs.
  • Prepare use case diagrams, UMLs, sequence diagrams, and Visio flows.
  • Author and manage the integration backlog, identify dependencies, and sequence the work.
  • Give demos to the Product Owner and other stakeholders for final sign-off.
  • Participate in sprint planning, review, backlog refinement, and story grooming.
  • Assist Product Owners in deciding the fitment of change requests into existing business flows without additional development effort.


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 8-12 years of experience in MS Dynamics 365 CRM Customer Engagement.
  • Proven experience in the Banking and Financial Services domain.
  • Strong understanding of D365 Sales, Service, Dataverse, and Power Apps.
  • Proficiency in Middleware Tools, Mulesoft, APIs (REST, ODATA, Web APIs), and SSIS packages.
  • Experience with Azure Data Factory is highly desirable.
  • Solid experience in data migration, data analysis, data mappings, and data harmonization.
  • Expertise in writing user stories and managing agile backlogs.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.

Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law