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IT Support Agent with Romanian



IT, Customer Service
Posted on Thursday, June 27, 2024

About Us

Capgemini is a leading global technology consulting and services company, dedicated to helping clients harness the power of technology and innovation to transform their businesses. We are committed to nurturing talent and providing opportunities for individuals to grow and develop their careers in the exciting field of IT.

What do you need to start?

  • fluent knowledge of Romanian
  • communicative English
  • willingness to take first steps in IT
  • pro client attitude and communication skills
  • basic experience in Windows 10/11 and MS Office
  • team player, problem solving attitude and efficient task management skills
  • readiness to work in shifts

Provides the IT support to customers regarding technical issues related to everyday usage of a computer Service Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team to�deal with more complex issues.?

What Duties will help you grow as an Expert

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call to us - IT Support Agent.

We support customers from all over the world, from various industries. Our support is available from Monday to Friday.

After an induction training you will be able to:

  • handle incoming phone calls / e-mails from customers regarding technical issues related to everyday usage of a computer
  • analyze and resolve most common enquiries using step-by-step solutions provided to you
  • deliver high quality standard service to customers
  • cooperate with IT specialist team to deal with more complex issues

What your development path can look like?

Discover IT! You will start your career from the onboarding plan where you’ll grab the basics. When you gain some experience, you will have a chance to reshape your career. We will teach you everything you need to discover the IT world as there is a variety of roles that you can choose for your career with us. You can become:

  • Incident Manager – if you can think and make decisions quickly
  • Project Manager – if you want to have mastering and developing projects
  • Training Coordinator – if you like develop training activities to help your colleagues learn new skills
  • Knowledge Manager - if you like share and develop knowledge base

What have we prepared for you?

Space where you can develop yourself:
• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• You will have a possibility to join various technical communities.
• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere:
• We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:
• Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more.
• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we ?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services.

In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Do you want to know more about Agent’s work? Watch a video: https://www.youtube.com/watch?v=t3y_Q2gEHiU

Do you have any additional questions about working in Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).