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Senior Service Management Consultant



United States
Posted on Wednesday, July 3, 2024

About Capgemini

Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided everyday by its purpose of igniting human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. As we demonstrate cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment. To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.

Get The Future You Want | www.capgemini.com

About Cloud Infrastructure Services (CIS):

CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, leading complexity, and fostering adaptability. Working across sectors in 50+ countries, our 30,000 cloud professionals apply our elite expertise with cloud leaders to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.

Demonstrating our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.

Our five key service areas are:

  1. Cloud Services: Exploiting the cloud at speed and scale
  2. Employee Experience Services: Making the “future of work” work for our clients
  3. Cybersecurity Services: Securing Foundations to Create Open Futures
  4. Enterprise Service Management: Taking charge of complexity to drive business value
  5. Infrastructure Services: Leading and modernizing IT estates

Please be aware that Capgemini may collect your image (video or screenshot) during the interview process. That image may be used for verification, including during the hiring and onboarding.

Visit us at www.capgemini.com. People matter, results count.

Job Description:

This is an Equal Opportunity with excellent benefits.

ServiceNow Business Analyst with HRSD module experience. Case Management required.

Qualifications -

The ServiceNow HRSD Functional Lead/SME Business Analyst participates and actively supports ServiceNow HRSD projects by preparing and leading client workshops for all HRSD subject areas, providing demos of the OOB HRSD modules, mapping client existing HR processes to ServiceNow HRSD capabilities to provide automation and replace manual workflows. Specifically for this role, the HRSD ServiceNow is a critical resource who needs to be able to demonstrate the value of the HRSD module with HR leaders and be able to translate business outcomes into technical requirements

What You Bring:

· Consulting experience in collecting requirements, crafting user stories, conducting demos, mapping client HR processes to ServiceNow HRSD capabilities and specific HR modules within HRSD and sharing standard processes from past projects on how other clients have met the HR challenges using ServiceNow HRSD module

· Experience in leading Client workshops with leaders across HR business units

· Experience creating HRSD workshops decks and HRSD workbooks for the client to be able to fill out requirements post workshops

· Ability to listen, interpret, strategize and consult on HR processes and map them to HRSD capabilities and solutions

· Excellent interpersonal and communication skills and customer centric approach to work


· Demonstrated experience in leading Case Management workstream on a Global HR project.

· HRSD SME: conducting workshops, collecting requirements and crafting stories.

· Validated experience in deploying at least two (2) global implementation of ServiceNow HR Service Delivery.(HRSD)

· HRSD Suite Certification

Bonus Points

· Proficient in leading deployment of EC PRO

· Experience in being a People Manager for both senior and junior technical resources, or experience in acting a mentor to an extended team