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LAB IT Support Technician (onsite)

Capgemini

Capgemini

IT, Customer Service
United States
Posted on Saturday, July 6, 2024

Job Title: Lab IT Support Engineer (Onsite)

Job location: Holly Springs, North Carolina

Job description:

Are you seeking a distinctive opportunity to demonstrate your engineering abilities in a world-class organization? Look no further! Capgemini is in search of a highly motivated individual with exceptional work behaviors to join our team as a Lab IT Support System Engineer. As an industry leader, we aim for excellence and are dedicated to delivering exceptional service to our clients. In this role, you will be responsible for providing flawless IT support for lab instruments and their associated software applications. Your expertise will be crucial in ensuring the smooth operation of these instruments and facilitating efficient data management. You will collaborate closely with various teams, including vendors and network professionals, to successfully implement and maintain the necessary configurations.

Responsibilities:

  • Perform user administration tasks, including creating user accounts and ensuring their validity
  • Incident resolution (trouble shooting, physical check of instrument, network issue and licenses
  • Coordinate with vendors and interact with network teams to facilitate the installation of lab instruments
  • Write and update SOPs
  • Provide periodic reviews and maintenance support to instrument owners, including ensuring maintenance plans are followed and supporting firmware updates

Requirements:

  • 2 to 5 years of experience in Lab IT end-user support within the Pharma/Biotech
  • Industries or equivalent work experience
  • Experience with Lab instruments and lab instrument PCs
  • Be able to support users, provide system maintenance and upgrade
  • Strong communication skills
  • Install and upgrade software
  • Support first line of troubleshooting
  • Work with vendor to support OQ (make sure the instrument works)
  • Have ITIL knowledge (Incident/Change/Knowledge/Problem Management)
  • Experience with GXP practices; 21 CFR Part 11 compliance, manual testing, and
  • Knowledge of LIMS and CDS

Life at Capgemini

  • Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.