At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
The Office Administrator (OA) is a core in-office role in all of our sales offices. This position reports to and supports the Sales Manager in ensuring a seamless and exceptional agent experience as our top priority. The OA demonstrates dynamic customer focus, positivity, approachability, flexibility, and capabilities to perform in a fast-paced environment ranging from top executives and real estate agents to vendors, business partners, and staff. An OA is the first impression for the office, ensuring the office runs efficiently, providing our customers unparalleled service, and playing a critical role in the daily operations of the office.
Please note: This role is 100% in-office and will require weekly travel to our Libertyville, IL office.
Front End | Agent Facing Behaviors
Serves as the face of the office by welcoming and coordinating guests and providing a high-touch experience
Builds and nurtures relationships with all customers in the office through frequent touch bases throughout the day
Provides services including but not limited to: recognition, networking, community, and retention
Maintains office environment by ensuring the office stays clean, stock and organized throughout the day
Provides Level 1 platform, marketing and IT support to customers
Answer and direct all incoming calls to the appropriate parties.
Attends office events and meetings and solve problems as they occur
Back End | Administrative Tasks
Manage and execute the office’s standard operating procedures and tracking processes (including staying within budgeting guidelines, SpaceIQ, ordering & processing deliveries)
Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs
Ensure cleanliness and overall organization of all areas of the office at all times, including reception, conference rooms, kitchen, and general common areas
Collaborate with the Workplace Operations team and other departments as needed on special projects and initiatives
Oversee planning and logistics associated with events and meetings
Manage internal communications including office updates and newsletters per the guidance of Sales Manager
Provide administrative support to Sales Manager as needed, such as calendaring, scheduling and expense reports
Field internal and external general office inquiries
Liaise with Fed-Ex, UPS, USPS, etc. for all incoming and outgoing packages
Process and distribute all incoming mail
Assist as needed with facilities management inquiries for the office
Maintain and order necessary office supplies from appropriate vendor
What We Look For:
Service experience with an emphasis on hospitality, customer service, customer resolution, facilities, corporate services, property management, or equivalent office management or administrative support
Real estate brokerage experience preferred
Proven track record of experience with various technology platforms
Ability to perform cross-functional tasks to provide top-level marketing, customer success, and IT support
Ability to multitask, establish priorities, meet deadlines and make sound decisions
Strong detail orientation and organizational skills
Articulate verbal and written communication
Proactive and resourceful
Proficient use of Google Workplace applications and working knowledge of CRM tools, basic marketing design tools like Canva, and knowledge of social marketing platforms like Facebook, Instagram, and LinkedIn
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.