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      \n
    • Operation Manager, Business Area\n
    • \n
    • \n
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    \n\n\n
        </div>\n</div>\n<style type="text/css">\n    .buttontext375c6186edc317b1 a{\n        border: 1px solid transparent;\n    }\n    .buttontext375c6186edc317b1 a:focus{\n        border: 1px dashed #0b2967 !important;\n        outline: none !important;\n    }\n</style>\n<div style=" " class="buttontext buttontext375c6186edc317b1 rtltextaligneligible center unmodified backgroundimage backgroundcolor6740ed232f16e6f4 linkcolor linkhovercolor       displayDTM  ">\n    <div class="inner " style="font-family:customd92efdacc25e4a7d99712; font-size:14px;">\n
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    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

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    \n\n
    <span xml:lang="en-GB" lang="en-GB" itemprop="title" data-careersite-propertyid="title" class="rtltextaligneligible"></span>\n                    </h1>\n            </div>\n        </div>\n    </div>\n</div>\n<div class="joblayouttoken rtltextaligneligible displayDTM ">\n    <div class="inner fontcolorb6a533a1" style="font-family:customd92efdacc25e4a7d99712; font-size:14px;">\n        <div class="row">\n            <div class="col-xs-12 fontalign-left">\n\n<span xml:lang="en-GB" lang="en-GB" data-careersite-propertyid="facility" class="rtltextaligneligible">Freight Forwarding\n</span>\n            </div>\n        </div>\n    </div>\n</div>\n<div class="joblayouttoken rtltextaligneligible displayDTM ">\n    <div class="inner fontcolorb6a533a1" style="font-family:Arial, Helvetica, sans-serif; font-size:14px;">\n        <div class="row">\n            <div class="col-xs-12 fontalign-left">\n\n<span xml:lang="en-GB" lang="en-GB" itemprop="description" data-careersite-propertyid="description" class="rtltextaligneligible">\n            <span class="jobdescription"><p><b>DSV - Global transport and logistics</b><br>\n
    \n

    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

    \n

     

    \n\n

    Location: [[Silverton, Pretoria]]
    \nJob Posting Title: [[Manager, Business Area, Operations]] 
    \nTime Type: [[Full Time]]

    \n\n

     

    \n

    Qualification(s):

    \n\n

    Industrial Engineering or Supply Chain Management degree (Advantageous)

    \n\n

     

    \n\n

    Computer Skills:

    \n\n

    MS Visio, 
    \nMS Project, 
    \nAutoCAD
    \nWMS advanced experience (SAP) – will be essential requirement
    \n 

    \n\n

    Job-related Requirements:

    \n\n

    5+ years experience in logistics environment, 3+years in management positions

    \n\n

    People management skills including leadership, performance management, IR, people motivation and people development;

    \n\n

    Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully;

    \n\n

    Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements;

    \n\n

    Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

    \n\n

    Business development experience:  The ability to identify extension business and new business opportunities.  The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.  

    \n\n

    Multi-functional role:  The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.
    \n 

    \n\n

    ADDED ADVANTAGES FOR THIS ROLE:

    \n\n

    •    Negotiation skills & relationship management – client and / or supplier
    \n•    Sound knowledge of operational process
    \n•    Operational experience and the ability to work independently
    \n•    Strong project management background
    \n•    Knowledge of ERP/WMS/Systems Integration will be beneficial.

    \n\n

     

    \n\n

    MAIN PURPOSE OF THE ROLE:

    \n\n

    This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.

    \n\n

    The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.

    \n\n

    Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive Industry.
    \n 

    \n\n

    DUTIES & RESPONSIBILITIES:

    \n\n

    Operations:
    \n•    Full accountability and leadership on all aspects of the Automotive operations in Slverton,
    \n•    Accountable for all initiatives being implemented across these operations, including potential new client take-on
    \n•    Meeting of all customer SLAs
    \n•    Compliance of sites to DSV standards:
    \no    SHERQ – achieve minimum requirements
    \no    Implement and maintain Quality Management System at all sites
    \n•    Retain and grow business in Automotive
    \n•    Unlock synergies within operations to improve competitiveness of solution to prospective clients

    \n\n

    Client Relationships: 
    \n•    Ensuring client’s needs and expectations are consistently met within scope of the SLA.
    \n•    Client interaction and issue resolution to ensure client satisfaction

    \n\n

    Commercial / Financial:
    \n•    Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
    \n•    Ensure accurate and timeous monthly invoicing and on time payment by client (debtors days)
    \n•    Responsible for GL and Accounting queries.
    \n•    Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid

    \n\n

    Operational Performance: 
    \n•    Actively managing daily operational performance to consistently achieve performance metric targets 
    \n•    Delivering on client and internal CIP requirements and driving lean culture
    \n•    Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
    \n•    Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
    \nPeople Management: 
    \n•    Firm and consistent approach to ongoing performance measurement and management of team 
    \n•    Resolution of all IR issues in conjunction with HRM
    \n•    Coaching and mentoring of team to achieve client objectives.
    \n•    IDP and succession plans in place 
    \n•    Drive training interventions to close skills gaps in operations

    \n\n

    Client Expectations:
    \n•    Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking 
    \n 

    \n\n

     

    \n\n

     

    \n

     

    \n\n

    Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

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    \nWhy DSV\nREAD THE REASONS\n
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                                </div>\n                            <div class="clear clearfix"></div>\n            <a xml:lang="en-GB" lang="en-GB" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn " href="/talentcommunity/apply/910696701/?locale=en_GB" style="display: none;">Apply now »</a>\n\n        <div class="social-apply-button-container pull-right">\n            <div class="btn-group btn-social btn-social-apply dropup ">\n                    <button class="btn btn-primary btn-large btn-lg dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-label="Apply now" href="/talentcommunity/apply/910696701/?locale=en_GB" value="">Apply now\n                        <span class="caret"></span></button>\n                <ul class="dropdown-menu socialbutton pull-right ">\n                <li class="tc-provider-option social-apply-option">\n                    <a href="#" id="applyOption-bottom-manual" class="networkContainer applyOption socialbutton-link" data-idx="0" aria-label="Apply Now">\n                        Apply Now\n                    </a>\n                    <a role="button" href="javascript:alert('Join%20our%20talent%20community,%20receive%20job%20alerts%20and%20start%20the%20apply%20process.')" class="socialbutton-help socialbutton-help-link" aria-label="Apply now Help" title="Apply now Help" data-ht="Join our talent community, receive job alerts and start the apply process.">\n                        <img aria-label="Apply now Help" src="/platform/images/shared/help2.png" width="16" height="16">\n                    </a>\n                </li>\n            <li class="tc-provider-option social-apply-option  " style=" " id="applyListItemOption-bottom-linkedin">\n                <a href="#" aria-label="Start applying with LinkedIn" id="applyOption-bottom-linkedin" class="networkContainer applyOption socialbutton-link" data-idx="1">\n                    <img aria-hidden="true" class="socialbutton-network-icon networkIcon" src="/platform/images/shared/social/16-linkedin.png" width="16" height="16" alt="Start applying with LinkedIn">\n                    Start applying with LinkedIn\n                </a>\n                <a role="button" href="javascript:alert('Use%20your%20LinkedIn%20profile%20to%20join%20our%20talent%20community,%20receive%20job%20alerts%20and%20start%20the%20application%20process.%0A%0A-%20Nothing%20is%20posted%20on%20your%20LinkedIn%20account.%0A-%20We%20do%20not%20log%20in%20to%20your%20LinkedIn%20account.%0A-%20We%20do%20not%20save%20login%20credentials%20to%20your%20LinkedIn%20account.%0A-%20You%20will%20be%20joining%20our%20Talent%20Community%20using%20your%20social%20profile.%0A-%20Please%20ensure%20that%20pop-up%20blockers%20are%20disabled%20in%20order%20to%20proceed.')" aria-label="Apply with LinkedIn Help" class="socialbutton-help socialbutton-help-link" title="Apply with LinkedIn Help" data-ht="Use your LinkedIn profile to join our talent community, receive job alerts and start the application process.\n
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    DSV - Global transport and logistics
    \n\n

    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

    \n

     

    \n\n

    Location: [[Silverton, Pretoria]]
    \nJob Posting Title: [[Manager, Business Area, Operations]] 
    \nTime Type: [[Full Time]]

    \n\n

     

    \n

    Qualification(s):

    \n\n

    Industrial Engineering or Supply Chain Management degree (Advantageous)

    \n\n

     

    \n\n

    Computer Skills:

    \n\n

    MS Visio, 
    \nMS Project, 
    \nAutoCAD
    \nWMS advanced experience (SAP) – will be essential requirement
    \n 

    \n\n

    Job-related Requirements:

    \n\n

    5+ years experience in logistics environment, 3+years in management positions

    \n\n

    People management skills including leadership, performance management, IR, people motivation and people development;

    \n\n

    Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully;

    \n\n

    Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements;

    \n\n

    Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

    \n\n

    Business development experience:  The ability to identify extension business and new business opportunities.  The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.  

    \n\n

    Multi-functional role:  The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.
    \n 

    \n\n

    ADDED ADVANTAGES FOR THIS ROLE:

    \n\n

    •    Negotiation skills & relationship management – client and / or supplier
    \n•    Sound knowledge of operational process
    \n•    Operational experience and the ability to work independently
    \n•    Strong project management background
    \n•    Knowledge of ERP/WMS/Systems Integration will be beneficial.

    \n\n

     

    \n\n

    MAIN PURPOSE OF THE ROLE:

    \n\n

    This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.

    \n\n

    The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.

    \n\n

    Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive Industry.
    \n 

    \n\n

    DUTIES & RESPONSIBILITIES:

    \n\n

    Operations:
    \n•    Full accountability and leadership on all aspects of the Automotive operations in Slverton,
    \n•    Accountable for all initiatives being implemented across these operations, including potential new client take-on
    \n•    Meeting of all customer SLAs
    \n•    Compliance of sites to DSV standards:
    \no    SHERQ – achieve minimum requirements
    \no    Implement and maintain Quality Management System at all sites
    \n•    Retain and grow business in Automotive
    \n•    Unlock synergies within operations to improve competitiveness of solution to prospective clients

    \n\n

    Client Relationships: 
    \n•    Ensuring client’s needs and expectations are consistently met within scope of the SLA.
    \n•    Client interaction and issue resolution to ensure client satisfaction

    \n\n

    Commercial / Financial:
    \n•    Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
    \n•    Ensure accurate and timeous monthly invoicing and on time payment by client (debtors days)
    \n•    Responsible for GL and Accounting queries.
    \n•    Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid

    \n\n

    Operational Performance: 
    \n•    Actively managing daily operational performance to consistently achieve performance metric targets 
    \n•    Delivering on client and internal CIP requirements and driving lean culture
    \n•    Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
    \n•    Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
    \nPeople Management: 
    \n•    Firm and consistent approach to ongoing performance measurement and management of team 
    \n•    Resolution of all IR issues in conjunction with HRM
    \n•    Coaching and mentoring of team to achieve client objectives.
    \n•    IDP and succession plans in place 
    \n•    Drive training interventions to close skills gaps in operations

    \n\n

    Client Expectations:
    \n•    Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking 
    \n 

    \n\n

     

    \n\n

     

    \n

     

    \n\n

    Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

    ","datePosted":"2023-10-24T10:49:58.957Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"DSV","sameAs":"https://dsv.com","logo":"https://cdn.filestackcontent.com/output=f:webp,t:true,q:80,c:true/cache=expiry:max/resize=w:340/MkZNPqavSYmq8AFRs4uA"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pretoria, South Africa"}}}

    Operation Manager, Business Area

    DSV

    DSV

    Pretoria, South Africa
    Posted on Tuesday, October 24, 2023
    • Operation Manager, Business Area

     

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

    Freight Forwarding

    DSV - Global transport and logistics
    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

     

    Location: [[Silverton, Pretoria]]
    Job Posting Title: [[Manager, Business Area, Operations]] 
    Time Type: [[Full Time]]

     

    Qualification(s):

    Industrial Engineering or Supply Chain Management degree (Advantageous)

     

    Computer Skills:

    MS Visio, 
    MS Project, 
    AutoCAD
    WMS advanced experience (SAP) – will be essential requirement
     

    Job-related Requirements:

    5+ years experience in logistics environment, 3+years in management positions

    People management skills including leadership, performance management, IR, people motivation and people development;

    Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully;

    Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements;

    Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

    Business development experience:  The ability to identify extension business and new business opportunities.  The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.  

    Multi-functional role:  The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.
     

    ADDED ADVANTAGES FOR THIS ROLE:

    •    Negotiation skills & relationship management – client and / or supplier
    •    Sound knowledge of operational process
    •    Operational experience and the ability to work independently
    •    Strong project management background
    •    Knowledge of ERP/WMS/Systems Integration will be beneficial.

     

    MAIN PURPOSE OF THE ROLE:

    This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.

    The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.

    Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive Industry.
     

    DUTIES & RESPONSIBILITIES:

    Operations:
    •    Full accountability and leadership on all aspects of the Automotive operations in Slverton,
    •    Accountable for all initiatives being implemented across these operations, including potential new client take-on
    •    Meeting of all customer SLAs
    •    Compliance of sites to DSV standards:
    o    SHERQ – achieve minimum requirements
    o    Implement and maintain Quality Management System at all sites
    •    Retain and grow business in Automotive
    •    Unlock synergies within operations to improve competitiveness of solution to prospective clients

    Client Relationships: 
    •    Ensuring client’s needs and expectations are consistently met within scope of the SLA.
    •    Client interaction and issue resolution to ensure client satisfaction

    Commercial / Financial:
    •    Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
    •    Ensure accurate and timeous monthly invoicing and on time payment by client (debtors days)
    •    Responsible for GL and Accounting queries.
    •    Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid

    Operational Performance: 
    •    Actively managing daily operational performance to consistently achieve performance metric targets 
    •    Delivering on client and internal CIP requirements and driving lean culture
    •    Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
    •    Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
    People Management: 
    •    Firm and consistent approach to ongoing performance measurement and management of team 
    •    Resolution of all IR issues in conjunction with HRM
    •    Coaching and mentoring of team to achieve client objectives.
    •    IDP and succession plans in place 
    •    Drive training interventions to close skills gaps in operations

    Client Expectations:
    •    Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking 
     

     

     

     

    Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

    open/close

    DSV - Global transport and logistics
    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

     

    Location: [[Silverton, Pretoria]]
    Job Posting Title: [[Manager, Business Area, Operations]] 
    Time Type: [[Full Time]]

     

    Qualification(s):

    Industrial Engineering or Supply Chain Management degree (Advantageous)

     

    Computer Skills:

    MS Visio, 
    MS Project, 
    AutoCAD
    WMS advanced experience (SAP) – will be essential requirement
     

    Job-related Requirements:

    5+ years experience in logistics environment, 3+years in management positions

    People management skills including leadership, performance management, IR, people motivation and people development;

    Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully;

    Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements;

    Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro-active not re-active

    Business development experience:  The ability to identify extension business and new business opportunities.  The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.  

    Multi-functional role:  The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.
     

    ADDED ADVANTAGES FOR THIS ROLE:

    •    Negotiation skills & relationship management – client and / or supplier
    •    Sound knowledge of operational process
    •    Operational experience and the ability to work independently
    •    Strong project management background
    •    Knowledge of ERP/WMS/Systems Integration will be beneficial.

     

    MAIN PURPOSE OF THE ROLE:

    This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.

    The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.

    Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive Industry.
     

    DUTIES & RESPONSIBILITIES:

    Operations:
    •    Full accountability and leadership on all aspects of the Automotive operations in Slverton,
    •    Accountable for all initiatives being implemented across these operations, including potential new client take-on
    •    Meeting of all customer SLAs
    •    Compliance of sites to DSV standards:
    o    SHERQ – achieve minimum requirements
    o    Implement and maintain Quality Management System at all sites
    •    Retain and grow business in Automotive
    •    Unlock synergies within operations to improve competitiveness of solution to prospective clients

    Client Relationships: 
    •    Ensuring client’s needs and expectations are consistently met within scope of the SLA.
    •    Client interaction and issue resolution to ensure client satisfaction

    Commercial / Financial:
    •    Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
    •    Ensure accurate and timeous monthly invoicing and on time payment by client (debtors days)
    •    Responsible for GL and Accounting queries.
    •    Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid

    Operational Performance: 
    •    Actively managing daily operational performance to consistently achieve performance metric targets 
    •    Delivering on client and internal CIP requirements and driving lean culture
    •    Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement.
    •    Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
    People Management: 
    •    Firm and consistent approach to ongoing performance measurement and management of team 
    •    Resolution of all IR issues in conjunction with HRM
    •    Coaching and mentoring of team to achieve client objectives.
    •    IDP and succession plans in place 
    •    Drive training interventions to close skills gaps in operations

    Client Expectations:
    •    Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking 
     

     

     

     

    Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.