If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
DSV is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
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DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration – we are One DSV!
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The Senior Operations Executive role provides critical support to the Management and handling of day-to-day operational requirements of shipments is carried out effectively and efficiently. As a Senior Operations Executive, you are able to work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues while providing resolution to clients
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Responsibilities:
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\n
Execute specific customer defined functions for all modes of transport / import & export.
\n
One point of contact for sales and strategic customers.
\n
Develop and maintain a healthy relationship with internal and external customers.
\n
Ensure that all job files are maintained for assigned customers.
\n
Respond to customer emails within a maximum of 1 hour and acknowledge all incoming emails.
\n
Resolve issues related to cargo shortage, damage, and claims, escalating them as necessary.
\n
Ensure KPI’s are met and reported monthly.
\n
Ensure adherence to DSV policies and other compliance requirements.
\n
Receive and send pre-alerts at least 24 hours prior to shipment arrival/departure, Receive and process routing orders and bookings from customers, network, and sales
\n
Initiate bookings to airlines/carriers and co-loaders as per routing guides and rate cards.
\n
Prepare and release AWB/BOL to customers.
\n
Monitor ATA/ETA with airlines/carrier, handling agents, and DNATA, ensuring freight arrives as scheduled and update customers.
\n
Coordinate with clients for freight clearance instructions and ensure correct documentation for customs clearance.
\n
Coordinate with origin/destination station and customer support to address discrepancies on shipping documents.
\n
Track and report shipment status to customers regularly.
\n
Coordinate with clearance and delivery teams for the collection of delivery orders from Airlines/Dnata/EK/shipping lines.
\n
Coordinate with Warehouse Hub for cargo collection/deliveries, documentation, and invoicing.
\n
Manage document receipt, vetting.
\n
\n\n
\n\n
Invoicing:
\n\n
\n
Ensure accurate invoicing is done on a timely, daily basis within 3 days of shipment completion and all supporting documents are attached with the invoices, as per the client requirements.
\n
Ensure billing is 100% accurate and timely submission.
\n
Ensue intercompany invoices are vetted, accepted within set timelines.
\n
Ensure timely resolution of any discrepancy in invoicing.
\n
Credit note to be strictly avoided, an approval should be obtained from the operations manager prior to issuing any credit note.
\n
Ensure invoicing delay is communicated with Data Quality and ensure operations manager is aware of any discrepancy.
\n
\n\n
\n\n
Communication:
\n\n
\n
Internal - Sea Freight Management, Commercial and Key Account Teams, DSV network offices, Operations and customs team, warehouse teams and finance teams
\n
External –Clients, Shipping lines & other DSV vendors
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\n\n
\n\n
Key Performance Indicators
\n\n
\n
Effective Customer Service
\n
Job Completion, Milestone update and accurate cost/WIP accruals.
\n
Accurate Invoicing & Average Invoicing Speed
\n
Leadership Skills
\n
Global KPIs
\n
\n\n
\n\n
Qualifications & Characteristics: \n• Experience of 5 years working in a operations role in freight forwarding industry. \n• Experience of working with CW1 is an advantage \n• Bachelor’s degree \n• Experience in air, sea and road transport \n• Knowledge of customs requirements for inspections in Jebel Ali and DWC. \n• Good communication, influencing and organization skills. \n• Must be able to take ownership of problems and provide solutions to clients in a timely manner. \n• Ability to handle customer complaints effectively and professionally within a timely manner \n• Excellent team player and support team as and when required. \n• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken. \n• Ability to meet deadlines and work under pressure.
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DSV – Global transport and logistics
\n\n
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
\n\n
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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Job Req Number: 73841 \n\n
Time Type: Full Time
\n
\n
DSV is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
\n\n
\n\n
DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration – we are One DSV!
\n\n
The Senior Operations Executive role provides critical support to the Management and handling of day-to-day operational requirements of shipments is carried out effectively and efficiently. As a Senior Operations Executive, you are able to work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues while providing resolution to clients
\n\n
\n\n
Responsibilities:
\n\n
\n
Execute specific customer defined functions for all modes of transport / import & export.
\n
One point of contact for sales and strategic customers.
\n
Develop and maintain a healthy relationship with internal and external customers.
\n
Ensure that all job files are maintained for assigned customers.
\n
Respond to customer emails within a maximum of 1 hour and acknowledge all incoming emails.
\n
Resolve issues related to cargo shortage, damage, and claims, escalating them as necessary.
\n
Ensure KPI’s are met and reported monthly.
\n
Ensure adherence to DSV policies and other compliance requirements.
\n
Receive and send pre-alerts at least 24 hours prior to shipment arrival/departure, Receive and process routing orders and bookings from customers, network, and sales
\n
Initiate bookings to airlines/carriers and co-loaders as per routing guides and rate cards.
\n
Prepare and release AWB/BOL to customers.
\n
Monitor ATA/ETA with airlines/carrier, handling agents, and DNATA, ensuring freight arrives as scheduled and update customers.
\n
Coordinate with clients for freight clearance instructions and ensure correct documentation for customs clearance.
\n
Coordinate with origin/destination station and customer support to address discrepancies on shipping documents.
\n
Track and report shipment status to customers regularly.
\n
Coordinate with clearance and delivery teams for the collection of delivery orders from Airlines/Dnata/EK/shipping lines.
\n
Coordinate with Warehouse Hub for cargo collection/deliveries, documentation, and invoicing.
\n
Manage document receipt, vetting.
\n
\n\n
\n\n
Invoicing:
\n\n
\n
Ensure accurate invoicing is done on a timely, daily basis within 3 days of shipment completion and all supporting documents are attached with the invoices, as per the client requirements.
\n
Ensure billing is 100% accurate and timely submission.
\n
Ensue intercompany invoices are vetted, accepted within set timelines.
\n
Ensure timely resolution of any discrepancy in invoicing.
\n
Credit note to be strictly avoided, an approval should be obtained from the operations manager prior to issuing any credit note.
\n
Ensure invoicing delay is communicated with Data Quality and ensure operations manager is aware of any discrepancy.
\n
\n\n
\n\n
Communication:
\n\n
\n
Internal - Sea Freight Management, Commercial and Key Account Teams, DSV network offices, Operations and customs team, warehouse teams and finance teams
\n
External –Clients, Shipping lines & other DSV vendors
\n
\n\n
\n\n
Key Performance Indicators
\n\n
\n
Effective Customer Service
\n
Job Completion, Milestone update and accurate cost/WIP accruals.
\n
Accurate Invoicing & Average Invoicing Speed
\n
Leadership Skills
\n
Global KPIs
\n
\n\n
\n\n
Qualifications & Characteristics: \n• Experience of 5 years working in a operations role in freight forwarding industry. \n• Experience of working with CW1 is an advantage \n• Bachelor’s degree \n• Experience in air, sea and road transport \n• Knowledge of customs requirements for inspections in Jebel Ali and DWC. \n• Good communication, influencing and organization skills. \n• Must be able to take ownership of problems and provide solutions to clients in a timely manner. \n• Ability to handle customer complaints effectively and professionally within a timely manner \n• Excellent team player and support team as and when required. \n• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken. \n• Ability to meet deadlines and work under pressure.
\n\n
\n
DSV – Global transport and logistics
\n\n
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
\n\n
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Freight Forwarding
Job Req Number: 73841
Time Type: Full Time
DSV is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration – we are One DSV!
The Senior Operations Executive role provides critical support to the Management and handling of day-to-day operational requirements of shipments is carried out effectively and efficiently. As a Senior Operations Executive, you are able to work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues while providing resolution to clients
Responsibilities:
Execute specific customer defined functions for all modes of transport / import & export.
One point of contact for sales and strategic customers.
Develop and maintain a healthy relationship with internal and external customers.
Ensure that all job files are maintained for assigned customers.
Respond to customer emails within a maximum of 1 hour and acknowledge all incoming emails.
Resolve issues related to cargo shortage, damage, and claims, escalating them as necessary.
Ensure KPI’s are met and reported monthly.
Ensure adherence to DSV policies and other compliance requirements.
Receive and send pre-alerts at least 24 hours prior to shipment arrival/departure, Receive and process routing orders and bookings from customers, network, and sales
Initiate bookings to airlines/carriers and co-loaders as per routing guides and rate cards.
Prepare and release AWB/BOL to customers.
Monitor ATA/ETA with airlines/carrier, handling agents, and DNATA, ensuring freight arrives as scheduled and update customers.
Coordinate with clients for freight clearance instructions and ensure correct documentation for customs clearance.
Coordinate with origin/destination station and customer support to address discrepancies on shipping documents.
Track and report shipment status to customers regularly.
Coordinate with clearance and delivery teams for the collection of delivery orders from Airlines/Dnata/EK/shipping lines.
Coordinate with Warehouse Hub for cargo collection/deliveries, documentation, and invoicing.
Manage document receipt, vetting.
Invoicing:
Ensure accurate invoicing is done on a timely, daily basis within 3 days of shipment completion and all supporting documents are attached with the invoices, as per the client requirements.
Ensure billing is 100% accurate and timely submission.
Ensue intercompany invoices are vetted, accepted within set timelines.
Ensure timely resolution of any discrepancy in invoicing.
Credit note to be strictly avoided, an approval should be obtained from the operations manager prior to issuing any credit note.
Ensure invoicing delay is communicated with Data Quality and ensure operations manager is aware of any discrepancy.
Communication:
Internal - Sea Freight Management, Commercial and Key Account Teams, DSV network offices, Operations and customs team, warehouse teams and finance teams
External –Clients, Shipping lines & other DSV vendors
Key Performance Indicators
Effective Customer Service
Job Completion, Milestone update and accurate cost/WIP accruals.
Accurate Invoicing & Average Invoicing Speed
Leadership Skills
Global KPIs
Qualifications & Characteristics:
• Experience of 5 years working in a operations role in freight forwarding industry.
• Experience of working with CW1 is an advantage
• Bachelor’s degree
• Experience in air, sea and road transport
• Knowledge of customs requirements for inspections in Jebel Ali and DWC.
• Good communication, influencing and organization skills.
• Must be able to take ownership of problems and provide solutions to clients in a timely manner.
• Ability to handle customer complaints effectively and professionally within a timely manner
• Excellent team player and support team as and when required.
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
• Ability to meet deadlines and work under pressure.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
DSV is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration – we are One DSV!
The Senior Operations Executive role provides critical support to the Management and handling of day-to-day operational requirements of shipments is carried out effectively and efficiently. As a Senior Operations Executive, you are able to work with direction given, raise concerns and adhere to all deadlines provided. The person should have strong customer service and communication skills and take ownership of issues while providing resolution to clients
Responsibilities:
Execute specific customer defined functions for all modes of transport / import & export.
One point of contact for sales and strategic customers.
Develop and maintain a healthy relationship with internal and external customers.
Ensure that all job files are maintained for assigned customers.
Respond to customer emails within a maximum of 1 hour and acknowledge all incoming emails.
Resolve issues related to cargo shortage, damage, and claims, escalating them as necessary.
Ensure KPI’s are met and reported monthly.
Ensure adherence to DSV policies and other compliance requirements.
Receive and send pre-alerts at least 24 hours prior to shipment arrival/departure, Receive and process routing orders and bookings from customers, network, and sales
Initiate bookings to airlines/carriers and co-loaders as per routing guides and rate cards.
Prepare and release AWB/BOL to customers.
Monitor ATA/ETA with airlines/carrier, handling agents, and DNATA, ensuring freight arrives as scheduled and update customers.
Coordinate with clients for freight clearance instructions and ensure correct documentation for customs clearance.
Coordinate with origin/destination station and customer support to address discrepancies on shipping documents.
Track and report shipment status to customers regularly.
Coordinate with clearance and delivery teams for the collection of delivery orders from Airlines/Dnata/EK/shipping lines.
Coordinate with Warehouse Hub for cargo collection/deliveries, documentation, and invoicing.
Manage document receipt, vetting.
Invoicing:
Ensure accurate invoicing is done on a timely, daily basis within 3 days of shipment completion and all supporting documents are attached with the invoices, as per the client requirements.
Ensure billing is 100% accurate and timely submission.
Ensue intercompany invoices are vetted, accepted within set timelines.
Ensure timely resolution of any discrepancy in invoicing.
Credit note to be strictly avoided, an approval should be obtained from the operations manager prior to issuing any credit note.
Ensure invoicing delay is communicated with Data Quality and ensure operations manager is aware of any discrepancy.
Communication:
Internal - Sea Freight Management, Commercial and Key Account Teams, DSV network offices, Operations and customs team, warehouse teams and finance teams
External –Clients, Shipping lines & other DSV vendors
Key Performance Indicators
Effective Customer Service
Job Completion, Milestone update and accurate cost/WIP accruals.
Accurate Invoicing & Average Invoicing Speed
Leadership Skills
Global KPIs
Qualifications & Characteristics:
• Experience of 5 years working in a operations role in freight forwarding industry.
• Experience of working with CW1 is an advantage
• Bachelor’s degree
• Experience in air, sea and road transport
• Knowledge of customs requirements for inspections in Jebel Ali and DWC.
• Good communication, influencing and organization skills.
• Must be able to take ownership of problems and provide solutions to clients in a timely manner.
• Ability to handle customer complaints effectively and professionally within a timely manner
• Excellent team player and support team as and when required.
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
• Ability to meet deadlines and work under pressure.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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