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    • Customer Service Agent, CSR\n
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        </div>\n</div>\n<style type="text/css">\n    .buttontext375c6186edc317b1 a{\n        border: 1px solid transparent;\n    }\n    .buttontext375c6186edc317b1 a:focus{\n        border: 1px dashed #0b2967 !important;\n        outline: none !important;\n    }\n</style>\n<div style=" " class="buttontext buttontext375c6186edc317b1 rtltextaligneligible center unmodified backgroundimage backgroundcolor6740ed232f16e6f4 linkcolor linkhovercolor       displayDTM  ">\n    <div class="inner " style="font-family:customd92efdacc25e4a7d99712; font-size:14px;">\n
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    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

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    <span xml:lang="en-US" lang="en-US" itemprop="title" data-careersite-propertyid="title" class="rtltextaligneligible"></span>\n                    </h1>\n            </div>\n        </div>\n    </div>\n</div>\n<div class="joblayouttoken rtltextaligneligible displayDTM ">\n    <div class="inner fontcolorb6a533a1" style="font-family:customd92efdacc25e4a7d99712; font-size:14px;">\n        <div class="row">\n            <div class="col-xs-12 fontalign-left">\n\n<span xml:lang="en-US" lang="en-US" data-careersite-propertyid="facility" class="rtltextaligneligible">Customer Service\n</span>\n            </div>\n        </div>\n    </div>\n</div>\n<div class="joblayouttoken rtltextaligneligible displayDTM ">\n    <div class="inner fontcolorb6a533a1" style="font-family:Arial, Helvetica, sans-serif; font-size:14px;">\n        <div class="row">\n            <div class="col-xs-12 fontalign-left">\n\n<span xml:lang="en-US" lang="en-US" itemprop="description" data-careersite-propertyid="description" class="rtltextaligneligible">\n            <span class="jobdescription"><p><b>DSV - Global transport and logistics</b><br>\n
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    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

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    Location: USA - Pasadena, Bay Area Blvd 

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    Division: Solutions 
    \nJob Posting Title: Customer Service Agent, CSR 
    \nTime Type: Full Time

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    POSITION SUMMARY

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    The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.  Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.  CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

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    As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

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    ESSENTIAL DUTIES AND RESPONSIBILITIES

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    Customer Service

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    • Process and input all customer orders. 
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    • Running and printing shipments from WMS.
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    • Run stock reports to check for product availability. 
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    • Generate all related paperwork and necessary information required for customer work orders
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    • Checking all orders for special requests
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    • Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. 
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    • Follow up with other departments to ensure the service standards are being met.
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    • Assure proper invoicing of accounts by verifying customers as required. 
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    • Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
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    Customer Interfacing Activities

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    • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
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    • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
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    Documentation

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    • Ensure the accuracy of all receiving and shipping documents. 
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    • Gather and maintain all data and records relative to shipping and receiving activities. 
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    • Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. 
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    • Prepare any reports concerning customer service as required by supervisors.
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    • Assist in resolving any discrepancies.
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    Data Entry

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    • Operate the computer terminal in a proficient manner. 
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    • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
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    Clerical

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    • Oversee all paperwork associated with orders and maintain the corresponding files.
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    • Answer phone calls and operates various types of office machines and computers necessary to perform duties. 
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    • Greet customers and visitors to the office. 
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    • Effectively correspond with customers as required.
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    Communication

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    • Answer incoming telephone calls in a cheerful, courteous, and timely manner. 
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    • Promptly route each call to the proper party, taking messages when necessary. 
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    • Assist callers with general information and inquires. 
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    • Direct visitors to appropriate department.
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    • Assist drivers at check in window various times though out the day.
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    OTHER DUTIES (Site Specific)

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    • CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
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    • Work overtime as dictated by business whether mandatory or voluntary.
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    SUPERVISORY RESPONSIBILITIES

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    • None
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    MINIMUM REQUIRED QUALIFICATIONS

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    Education and/or Experience

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    • Must have a high school diploma or general education degree (GED).
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    • 1 year experience in Customer Service-related capacity
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    • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
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    Certificates, Licenses, Registrations or Professional Designations

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    • N/A
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    SKILLS, KNOWLEDGE AND ABILITIES

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    Computer Skills

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    • Intermediate computer skills
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    • Proficient with MS Office Applications
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    • WMS functions
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    Language Skills

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    • English (reading, writing, verbal)
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    • Business writing proficiency
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    Mathematical Skills

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    • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
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    Other

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    • Strong attention to detail accuracy and accomplish job task in a timely manner.
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    • Ability to perform duties with minimal supervision or guidance.
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    • Ability to multi-task
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    • Effective communication skills
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    • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
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    PREFERRED QUALIFICATIONS

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    • 1-3 years warehouse/logistics support experience
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    • 2-3 years’ experience in Customer Service-related capacity
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    PHYSICAL DEMANDS

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    Occasionally

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    • Handling/Fingering, Sitting
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    Frequently

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    • Bending
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    Constantly

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    • Walking and Standing
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    Ability to Lift/Carry and Push/Pull

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    • 21-50 pounds
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    Reach above shoulder, reach outward, squat, or kneel

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    DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

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    DSV – Global transport and logistics

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    DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

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    We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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    Visit dsv.com and follow us on LinkedInFacebook and Twitter.

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        <dl class="page-tools">\n        <dt class="page-tools--btn"><b>open/close</b></dt>\n        <dd class="page-tools--open">\n            <p>\n                <a href="javascript:window.print();" id="maincontentarea_0_contentarea_0_ctl00_aTagPrint" class="share-item pt-print" title="Print local"><b>\n                    Print local\n                </b></a>\n                <a href="https://twitter.com/home?status=https://jobs.dsv.com/job/Pasadena-Customer-Service-Agent%2C-CSR-TX-77507/1003335801/" target="_blank" id="maincontentarea_0_contentarea_0_ctl00_aTagTwitter" class="share-item pt-twitter st_twitter_custom" title="Share on Twitter"><b>\n                    Share on Twitter\n                </b></a>\n                <a href="https://www.linkedin.com/shareArticle?mini=true&url=https://jobs.dsv.com/job/Pasadena-Customer-Service-Agent%2C-CSR-TX-77507/1003335801/" target="_blank" id="maincontentarea_0_contentarea_0_ctl00_aTagLinkedIn" class="share-item pt-linkedin st_linkedin_custom" title="Share on LinkedIn"><b>\n                    Share on LinkedIn\n                </b></a>\n                <a href="mailto:?subject=Check%20out%20this%20job!&body=https://jobs.dsv.com/job/Pasadena-Customer-Service-Agent%2C-CSR-TX-77507/1003335801/" data-title="Check out this job!" id="maincontentarea_0_contentarea_0_ctl00_aTagEmail" class="share-item pt-mail st_email_custom" title="Send as email"><b>\n                    Send as email\n                </b></a>\n            </p>\n        </dd>\n    </dl>\n\n\n\n    </div>\n</div>\n\n<div class="customPlugin customPlugin-128c17d6b4c03d7a displayDT">\n    <div class="inner">\n
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    \nWhy DSV\nREAD THE REASONS\n
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    Nearest Major Market: Houston\n \n

                </span>\n        </p>\n\n                            </div>\n                            <div class="clear clearfix"></div>\n            <a xml:lang="en-US" lang="en-US" class="btn btn-primary btn-large btn-lg apply dialogApplyBtn " href="/talentcommunity/apply/1003335801/?locale=en_US" style="display: none;">Apply now »</a>\n\n        <div class="social-apply-button-container pull-right">\n            <div class="btn-group btn-social btn-social-apply dropup ">\n                    <button class="btn btn-primary btn-large btn-lg dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-label="Apply now" href="/talentcommunity/apply/1003335801/?locale=en_US" value="">Apply now\n                        <span class="caret"></span></button>\n                <ul class="dropdown-menu socialbutton pull-right ">\n                <li class="tc-provider-option social-apply-option">\n                    <a href="#" id="applyOption-bottom-manual" class="networkContainer applyOption socialbutton-link" data-idx="0" aria-label="Apply Now">\n                        Apply Now\n                    </a>\n                    <a role="button" href="javascript:alert('Join%20our%20talent%20community,%20receive%20job%20alerts,%20and%20start%20the%20apply%20process.')" class="socialbutton-help socialbutton-help-link" aria-label="Apply now Help" title="Apply now Help" data-ht="Join our talent community, receive job alerts, and start the apply process.">\n                        <img aria-label="Apply now Help" src="/platform/images/shared/help2.png" width="16" height="16">\n                    </a>\n                </li>\n            <li class="tc-provider-option social-apply-option  " style=" " id="applyListItemOption-bottom-linkedin">\n                <a href="#" aria-label="Start applying with LinkedIn" id="applyOption-bottom-linkedin" class="networkContainer applyOption socialbutton-link" data-idx="1">\n                    <img aria-hidden="true" class="socialbutton-network-icon networkIcon" src="/platform/images/shared/social/16-linkedin.png" width="16" height="16" alt="Start applying with LinkedIn">\n                    Start applying with LinkedIn\n                </a>\n                <a role="button" href="javascript:alert('Use%20your%20LinkedIn%20profile%20to%20join%20our%20talent%20community,%20receive%20job%20alerts,%20and%20start%20the%20application%20process.%0A%0A-%20Nothing%20is%20posted%20on%20your%20LinkedIn%20account.%0A-%20We%20do%20not%20log%20in%20to%20your%20LinkedIn%20account.%0A-%20We%20do%20not%20save%20login%20credentials%20to%20your%20LinkedIn%20account.%0A-%20You%20will%20be%20joining%20our%20Talent%20Community%20using%20your%20social%20profile.%0A-%20Please%20ensure%20that%20pop-up%20blockers%20are%20disabled%20in%20order%20to%20proceed.')" aria-label="Apply with LinkedIn Help" class="socialbutton-help socialbutton-help-link" title="Apply with LinkedIn Help" data-ht="Use your LinkedIn profile to join our talent community, receive job alerts, and start the application process.\n
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    DSV - Global transport and logistics
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    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

    \n

    Location: USA - Pasadena, Bay Area Blvd 

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    Division: Solutions 
    \nJob Posting Title: Customer Service Agent, CSR 
    \nTime Type: Full Time

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    \n

    POSITION SUMMARY

    \n
    \n\n

    The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.  Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.  CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

    \n\n

    As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

    \n\n

    ESSENTIAL DUTIES AND RESPONSIBILITIES

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    Customer Service

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    Customer Interfacing Activities

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    Documentation

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    Data Entry

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    Clerical

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    Communication

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    OTHER DUTIES (Site Specific)

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    SUPERVISORY RESPONSIBILITIES

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    MINIMUM REQUIRED QUALIFICATIONS

    \n\n

     

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    Education and/or Experience

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    \n\n

    Certificates, Licenses, Registrations or Professional Designations

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    SKILLS, KNOWLEDGE AND ABILITIES

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    Computer Skills

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    Language Skills

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    Mathematical Skills

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    Other

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    PREFERRED QUALIFICATIONS

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    PHYSICAL DEMANDS

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    Occasionally

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    \n\n

    Frequently

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    Constantly

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    Ability to Lift/Carry and Push/Pull

    \n\n\n\n

    Reach above shoulder, reach outward, squat, or kneel

    \n

    DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

    \n\n

    DSV – Global transport and logistics

    \n\n

    DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

    \n\n

    We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

    \n\n

    Visit dsv.com and follow us on LinkedInFacebook and Twitter.

    \n\n

     

    \n\n

     

    ","datePosted":"2023-11-08T07:33:25.132Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"DSV","sameAs":"https://dsv.com","logo":"https://cdn.filestackcontent.com/output=f:webp,t:true,q:80,c:true/cache=expiry:max/resize=w:340/MkZNPqavSYmq8AFRs4uA"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasadena, TX, USA"}}}

    Customer Service Agent, CSR

    DSV

    DSV

    Customer Service
    Pasadena, TX, USA
    Posted on Wednesday, November 8, 2023
    • Customer Service Agent, CSR

     

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

    Customer Service

    DSV - Global transport and logistics
    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

    Location: USA - Pasadena, Bay Area Blvd 

    Division: Solutions 
    Job Posting Title: Customer Service Agent, CSR 
    Time Type: Full Time

    POSITION SUMMARY

    The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.  Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.  CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

    As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Customer Service

    • Process and input all customer orders. 
    • Running and printing shipments from WMS.
    • Run stock reports to check for product availability. 
    • Generate all related paperwork and necessary information required for customer work orders
    • Checking all orders for special requests
    • Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. 
    • Follow up with other departments to ensure the service standards are being met.
    • Assure proper invoicing of accounts by verifying customers as required. 
    • Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

     

    Customer Interfacing Activities

    • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
    • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

     

    Documentation

    • Ensure the accuracy of all receiving and shipping documents. 
    • Gather and maintain all data and records relative to shipping and receiving activities. 
    • Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. 

     

    • Prepare any reports concerning customer service as required by supervisors.
    • Assist in resolving any discrepancies.

     

    Data Entry

    • Operate the computer terminal in a proficient manner. 
    • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

     

    Clerical

    • Oversee all paperwork associated with orders and maintain the corresponding files.
    • Answer phone calls and operates various types of office machines and computers necessary to perform duties. 
    • Greet customers and visitors to the office. 
    • Effectively correspond with customers as required.

     

     

    Communication

    • Answer incoming telephone calls in a cheerful, courteous, and timely manner. 
    • Promptly route each call to the proper party, taking messages when necessary. 
    • Assist callers with general information and inquires. 
    • Direct visitors to appropriate department.
    • Assist drivers at check in window various times though out the day.

     

    OTHER DUTIES (Site Specific)

    • CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
    • Work overtime as dictated by business whether mandatory or voluntary.

     

     

    SUPERVISORY RESPONSIBILITIES

    • None

     

    MINIMUM REQUIRED QUALIFICATIONS

     

    Education and/or Experience

    • Must have a high school diploma or general education degree (GED).
    • 1 year experience in Customer Service-related capacity
    • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

     

    Certificates, Licenses, Registrations or Professional Designations

    • N/A

     

    SKILLS, KNOWLEDGE AND ABILITIES

     

    Computer Skills

    • Intermediate computer skills
    • Proficient with MS Office Applications
    • WMS functions

     

     

    Language Skills

    • English (reading, writing, verbal)
    • Business writing proficiency

         

    Mathematical Skills

    • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

     

     

    Other

    • Strong attention to detail accuracy and accomplish job task in a timely manner.
    • Ability to perform duties with minimal supervision or guidance.
    • Ability to multi-task
    • Effective communication skills
    • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

     

    PREFERRED QUALIFICATIONS

     

    • 1-3 years warehouse/logistics support experience
    • 2-3 years’ experience in Customer Service-related capacity

     

     

    PHYSICAL DEMANDS

    Occasionally

    • Handling/Fingering, Sitting

     

    Frequently

    • Bending

     

    Constantly

    • Walking and Standing

    Ability to Lift/Carry and Push/Pull

    • 21-50 pounds

    Reach above shoulder, reach outward, squat, or kneel

    DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

    DSV – Global transport and logistics

    DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

    We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

    Visit dsv.com and follow us on LinkedInFacebook and Twitter.

     

     

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    Nearest Major Market: Houston

    DSV - Global transport and logistics
    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

    Location: USA - Pasadena, Bay Area Blvd 

    Division: Solutions 
    Job Posting Title: Customer Service Agent, CSR 
    Time Type: Full Time

    POSITION SUMMARY

    The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.  Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.  CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

    As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Customer Service

    • Process and input all customer orders. 
    • Running and printing shipments from WMS.
    • Run stock reports to check for product availability. 
    • Generate all related paperwork and necessary information required for customer work orders
    • Checking all orders for special requests
    • Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. 
    • Follow up with other departments to ensure the service standards are being met.
    • Assure proper invoicing of accounts by verifying customers as required. 
    • Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

     

    Customer Interfacing Activities

    • Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
    • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

     

    Documentation

    • Ensure the accuracy of all receiving and shipping documents. 
    • Gather and maintain all data and records relative to shipping and receiving activities. 
    • Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. 

     

    • Prepare any reports concerning customer service as required by supervisors.
    • Assist in resolving any discrepancies.

     

    Data Entry

    • Operate the computer terminal in a proficient manner. 
    • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

     

    Clerical

    • Oversee all paperwork associated with orders and maintain the corresponding files.
    • Answer phone calls and operates various types of office machines and computers necessary to perform duties. 
    • Greet customers and visitors to the office. 
    • Effectively correspond with customers as required.

     

     

    Communication

    • Answer incoming telephone calls in a cheerful, courteous, and timely manner. 
    • Promptly route each call to the proper party, taking messages when necessary. 
    • Assist callers with general information and inquires. 
    • Direct visitors to appropriate department.
    • Assist drivers at check in window various times though out the day.

     

    OTHER DUTIES (Site Specific)

    • CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
    • Work overtime as dictated by business whether mandatory or voluntary.

     

     

    SUPERVISORY RESPONSIBILITIES

    • None

     

    MINIMUM REQUIRED QUALIFICATIONS

     

    Education and/or Experience

    • Must have a high school diploma or general education degree (GED).
    • 1 year experience in Customer Service-related capacity
    • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

     

    Certificates, Licenses, Registrations or Professional Designations

    • N/A

     

    SKILLS, KNOWLEDGE AND ABILITIES

     

    Computer Skills

    • Intermediate computer skills
    • Proficient with MS Office Applications
    • WMS functions

     

     

    Language Skills

    • English (reading, writing, verbal)
    • Business writing proficiency

         

    Mathematical Skills

    • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

     

     

    Other

    • Strong attention to detail accuracy and accomplish job task in a timely manner.
    • Ability to perform duties with minimal supervision or guidance.
    • Ability to multi-task
    • Effective communication skills
    • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

     

    PREFERRED QUALIFICATIONS

     

    • 1-3 years warehouse/logistics support experience
    • 2-3 years’ experience in Customer Service-related capacity

     

     

    PHYSICAL DEMANDS

    Occasionally

    • Handling/Fingering, Sitting

     

    Frequently

    • Bending

     

    Constantly

    • Walking and Standing

    Ability to Lift/Carry and Push/Pull

    • 21-50 pounds

    Reach above shoulder, reach outward, squat, or kneel

    DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

    DSV – Global transport and logistics

    DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

    We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

    Visit dsv.com and follow us on LinkedInFacebook and Twitter.