If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Move forward as Customer Service Agent at DSV in Dordrecht
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As a customer service agent, you will be working within our 'strategic accounts' team. You always strive for the utmost! Both for our customers and for DSV. You are in proactive daily contact with our international customers and act as their internal agent to colleagues in planning and cross-dock.
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You get it done
\n\n
Together with your colleagues, you are the first point of contact for international key accounts. You track shipments and keep customers informed about the status of their shipments. You request the latest updates on shipments from your planning colleagues and verify outgoing documentation in the meantime. You contribute to this.
\n\n
\n\n
How do you do this? Your task is to provide a suitable solution to your customer when there are delays or escalations. This can be for shipments transported to England, Eastern Europe, or Italy. No two transports are the same, and each customer must be informed correctly. In short, no day is the same as a customer service agent! You achieve this by:
\n\n
\n
working customer- and service-oriented and keeping your customers informed proactively;
\n
preparing reports in Excel for customers and internal colleagues;
\n
handling complaints/claims and processing the associated logistics administration in our system;
\n
further building customer relationships and recognizing business opportunities;
\n
maintaining close contact with internal departments, including your planning colleagues, sales, and cross-dock.
\n
\n\n
\n\n
The team you are part of stands out with a customer-oriented approach. The customer is at the center of all the work you and your colleagues do. A typical workday consists of a lot of laughter and hard work in the department because humor and hard work go hand in hand in Dordrecht.
\n\n
\n\n
We are DSV, we grow
\n\n
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
\n\n
\n\n
\"Our work is centered around our customers. We transport shipments throughout Europe for them.\"
\n\n
\n\n
Says Patrick Verhoeckx, Senior Team Leader Operations.
\n\n
\n\n
In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
\n\n
\n\n
You bring
\n\n
\n
at least 3 years of knowledge or experience in road transport, for example, as a (assistant) planner at a road transport company, and preferably experience with groupage shipments;
\n
a good command of the Dutch and English language to communicate with customers;
\n
a positive attitude and motivation to learn and grow in knowledge and experience;
\n
full-time availability, which can be applied in flexible working hours after a thorough training period.
\n
\n\n
\n\n
It all counts for this vacancy of Customer service agent in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
\n\n
\n\n
You get
\n\n
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
\n\n
\n
28 days of annual leave and 8% holiday pay paid in May;
\n
5% bonus paid in November;
\n
a favorable pension scheme, part of which is premium-free and with a 5% employee contribution;
\n
access to knowledge and training through our DSV Academy and external (logistics) study opportunities.
\n
\n\n
\n\n
Move forward
\n\n
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Naomi Groenewoud answers all your questions via +31 (0)6 8229 7557 or naomi.groenewoud@dsv.com.
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DSV – Global Transport and Logistics
\n\n
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
\n\n
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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Job Req Number: 74153 \n\n
Time Type: Full Time
\n
Move forward as Customer Service Agent at DSV in Dordrecht
\n\n
As a customer service agent, you will be working within our 'strategic accounts' team. You always strive for the utmost! Both for our customers and for DSV. You are in proactive daily contact with our international customers and act as their internal agent to colleagues in planning and cross-dock.
\n\n
\n\n
You get it done
\n\n
Together with your colleagues, you are the first point of contact for international key accounts. You track shipments and keep customers informed about the status of their shipments. You request the latest updates on shipments from your planning colleagues and verify outgoing documentation in the meantime. You contribute to this.
\n\n
\n\n
How do you do this? Your task is to provide a suitable solution to your customer when there are delays or escalations. This can be for shipments transported to England, Eastern Europe, or Italy. No two transports are the same, and each customer must be informed correctly. In short, no day is the same as a customer service agent! You achieve this by:
\n\n
\n
working customer- and service-oriented and keeping your customers informed proactively;
\n
preparing reports in Excel for customers and internal colleagues;
\n
handling complaints/claims and processing the associated logistics administration in our system;
\n
further building customer relationships and recognizing business opportunities;
\n
maintaining close contact with internal departments, including your planning colleagues, sales, and cross-dock.
\n
\n\n
\n\n
The team you are part of stands out with a customer-oriented approach. The customer is at the center of all the work you and your colleagues do. A typical workday consists of a lot of laughter and hard work in the department because humor and hard work go hand in hand in Dordrecht.
\n\n
\n\n
We are DSV, we grow
\n\n
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
\n\n
\n\n
\"Our work is centered around our customers. We transport shipments throughout Europe for them.\"
\n\n
\n\n
Says Patrick Verhoeckx, Senior Team Leader Operations.
\n\n
\n\n
In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
\n\n
\n\n
You bring
\n\n
\n
at least 3 years of knowledge or experience in road transport, for example, as a (assistant) planner at a road transport company, and preferably experience with groupage shipments;
\n
a good command of the Dutch and English language to communicate with customers;
\n
a positive attitude and motivation to learn and grow in knowledge and experience;
\n
full-time availability, which can be applied in flexible working hours after a thorough training period.
\n
\n\n
\n\n
It all counts for this vacancy of Customer service agent in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
\n\n
\n\n
You get
\n\n
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
\n\n
\n
28 days of annual leave and 8% holiday pay paid in May;
\n
5% bonus paid in November;
\n
a favorable pension scheme, part of which is premium-free and with a 5% employee contribution;
\n
access to knowledge and training through our DSV Academy and external (logistics) study opportunities.
\n
\n\n
\n\n
Move forward
\n\n
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Naomi Groenewoud answers all your questions via +31 (0)6 8229 7557 or naomi.groenewoud@dsv.com.
\n
\n\n
DSV – Global Transport and Logistics
\n\n
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
\n\n
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Customer Service
Job Req Number: 74153
Time Type: Full Time
Move forward as Customer Service Agent at DSV in Dordrecht
As a customer service agent, you will be working within our 'strategic accounts' team. You always strive for the utmost! Both for our customers and for DSV. You are in proactive daily contact with our international customers and act as their internal agent to colleagues in planning and cross-dock.
You get it done
Together with your colleagues, you are the first point of contact for international key accounts. You track shipments and keep customers informed about the status of their shipments. You request the latest updates on shipments from your planning colleagues and verify outgoing documentation in the meantime. You contribute to this.
How do you do this? Your task is to provide a suitable solution to your customer when there are delays or escalations. This can be for shipments transported to England, Eastern Europe, or Italy. No two transports are the same, and each customer must be informed correctly. In short, no day is the same as a customer service agent! You achieve this by:
working customer- and service-oriented and keeping your customers informed proactively;
preparing reports in Excel for customers and internal colleagues;
handling complaints/claims and processing the associated logistics administration in our system;
further building customer relationships and recognizing business opportunities;
maintaining close contact with internal departments, including your planning colleagues, sales, and cross-dock.
The team you are part of stands out with a customer-oriented approach. The customer is at the center of all the work you and your colleagues do. A typical workday consists of a lot of laughter and hard work in the department because humor and hard work go hand in hand in Dordrecht.
We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
"Our work is centered around our customers. We transport shipments throughout Europe for them."
Says Patrick Verhoeckx, Senior Team Leader Operations.
In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
You bring
at least 3 years of knowledge or experience in road transport, for example, as a (assistant) planner at a road transport company, and preferably experience with groupage shipments;
a good command of the Dutch and English language to communicate with customers;
a positive attitude and motivation to learn and grow in knowledge and experience;
full-time availability, which can be applied in flexible working hours after a thorough training period.
It all counts for this vacancy of Customer service agent in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
28 days of annual leave and 8% holiday pay paid in May;
5% bonus paid in November;
a favorable pension scheme, part of which is premium-free and with a 5% employee contribution;
access to knowledge and training through our DSV Academy and external (logistics) study opportunities.
Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Naomi Groenewoud answers all your questions via +31 (0)6 8229 7557 or naomi.groenewoud@dsv.com.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Move forward as Customer Service Agent at DSV in Dordrecht
As a customer service agent, you will be working within our 'strategic accounts' team. You always strive for the utmost! Both for our customers and for DSV. You are in proactive daily contact with our international customers and act as their internal agent to colleagues in planning and cross-dock.
You get it done
Together with your colleagues, you are the first point of contact for international key accounts. You track shipments and keep customers informed about the status of their shipments. You request the latest updates on shipments from your planning colleagues and verify outgoing documentation in the meantime. You contribute to this.
How do you do this? Your task is to provide a suitable solution to your customer when there are delays or escalations. This can be for shipments transported to England, Eastern Europe, or Italy. No two transports are the same, and each customer must be informed correctly. In short, no day is the same as a customer service agent! You achieve this by:
working customer- and service-oriented and keeping your customers informed proactively;
preparing reports in Excel for customers and internal colleagues;
handling complaints/claims and processing the associated logistics administration in our system;
further building customer relationships and recognizing business opportunities;
maintaining close contact with internal departments, including your planning colleagues, sales, and cross-dock.
The team you are part of stands out with a customer-oriented approach. The customer is at the center of all the work you and your colleagues do. A typical workday consists of a lot of laughter and hard work in the department because humor and hard work go hand in hand in Dordrecht.
We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
"Our work is centered around our customers. We transport shipments throughout Europe for them."
Says Patrick Verhoeckx, Senior Team Leader Operations.
In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
You bring
at least 3 years of knowledge or experience in road transport, for example, as a (assistant) planner at a road transport company, and preferably experience with groupage shipments;
a good command of the Dutch and English language to communicate with customers;
a positive attitude and motivation to learn and grow in knowledge and experience;
full-time availability, which can be applied in flexible working hours after a thorough training period.
It all counts for this vacancy of Customer service agent in Dordrecht. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
28 days of annual leave and 8% holiday pay paid in May;
5% bonus paid in November;
a favorable pension scheme, part of which is premium-free and with a 5% employee contribution;
access to knowledge and training through our DSV Academy and external (logistics) study opportunities.
Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Naomi Groenewoud answers all your questions via +31 (0)6 8229 7557 or naomi.groenewoud@dsv.com.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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