hero

Career Central

Connecting people since 1887
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Senior Customer Service Representative

DSV

DSV

Customer Service, Sales & Business Development
Venlo, Netherlands
Posted on Wednesday, February 7, 2024

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: [[id77277]]
Time Type: Full Time

Move forward as Senior Customer Service Representative at DSV in Venlo
Ready for the next leap in your career as a seasoned customer service professional? With a penchant for leadership and logistics, you're in the right place! You're the linchpin, ensuring a smooth workflow, seamless communication, and exceptional customer experience.

You get it done
You'll oversee team workflows and manage escalations. Diligently track KPIs, maintaining clear communication between the supervisor and your team. You’re on it.

How do you do this? Your daily tasks include KPI tracking, handling recaps, and preparing weekly/monthly reports. Flexibility in handling unexpected situations is key. You get this done by:

• workflow management. navigating deviations, supporting escalations, and planning preparations;
• KPI monitoring. Keeping a close eye on team and operational performance. Quick action if deviations arise;
• leadership. Bridging the gap between customer service supervisor and your team of 18 colleagues;
• customer communication. Efficiently liaising with customers, finding solutions for escalations alongside your team.

Your team within DSV stands out for its international character. Collaborating with colleagues from diverse countries and cultures, united by a shared passion for customer service and drive. While customer satisfaction is crucial, your job satisfaction is paramount!

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"If everyone is moving forward together, then success takes care of itself,", says Anita Jasinska, Supervisor Customer Service.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for your field! Translatable to others, backed by several years' experience in a customer service-related role;
• excellent command of the English language;
• knowledge of warehouse processes including inbound, outbound, and value-added logistics;
• proficiency in MS Office and experience with a warehouse management system;
• leadership skills, prioritization, risk assessment, and strong communication.

It all counts for this vacancy of senior customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a competitive salary according to the DSV Solutions collective agreement, based on your expertise;
• a professional, informal environment where your voice matters;
• 24 vacation days, 4 additional days off, and 8% holiday pay;
• a favorable pension plan with a portion premium-free and a 5% personal contribution;
• access to knowledge and training through our DSV Academy, shaping your career path.

Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Sanne Reijnders answers all your questions via +31 (0)6 2303 5118 or sanne.reijnders@dsv.com.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

Job area: Customer Service

Senior Customer Service Representative

Venlo

Apply now »

Job Req Number: [[id77277]]
Time Type: Full Time

Move forward as Senior Customer Service Representative at DSV in Venlo
Ready for the next leap in your career as a seasoned customer service professional? With a penchant for leadership and logistics, you're in the right place! You're the linchpin, ensuring a smooth workflow, seamless communication, and exceptional customer experience.

You get it done
You'll oversee team workflows and manage escalations. Diligently track KPIs, maintaining clear communication between the supervisor and your team. You’re on it.

How do you do this? Your daily tasks include KPI tracking, handling recaps, and preparing weekly/monthly reports. Flexibility in handling unexpected situations is key. You get this done by:

• workflow management. navigating deviations, supporting escalations, and planning preparations;
• KPI monitoring. Keeping a close eye on team and operational performance. Quick action if deviations arise;
• leadership. Bridging the gap between customer service supervisor and your team of 18 colleagues;
• customer communication. Efficiently liaising with customers, finding solutions for escalations alongside your team.

Your team within DSV stands out for its international character. Collaborating with colleagues from diverse countries and cultures, united by a shared passion for customer service and drive. While customer satisfaction is crucial, your job satisfaction is paramount!

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"If everyone is moving forward together, then success takes care of itself,", says Anita Jasinska, Supervisor Customer Service.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• passion for your field! Translatable to others, backed by several years' experience in a customer service-related role;
• excellent command of the English language;
• knowledge of warehouse processes including inbound, outbound, and value-added logistics;
• proficiency in MS Office and experience with a warehouse management system;
• leadership skills, prioritization, risk assessment, and strong communication.

It all counts for this vacancy of senior customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a competitive salary according to the DSV Solutions collective agreement, based on your expertise;
• a professional, informal environment where your voice matters;
• 24 vacation days, 4 additional days off, and 8% holiday pay;
• a favorable pension plan with a portion premium-free and a 5% personal contribution;
• access to knowledge and training through our DSV Academy, shaping your career path.

Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Sanne Reijnders answers all your questions via +31 (0)6 2303 5118 or sanne.reijnders@dsv.com.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.