DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd

Division: Air & Sea
Job Posting Title: Freight Forwarder, Ocean Export and Import
Time Type: Full Time

Hourly Rate: $15.00 - $30.00

The primary duty of a Freight Forwarder, Ocean Exportand Import is to assist with processing ocean export transactions, including all related activities, for an assigned base of accounts. Assist with duties related to document preparation and traffic coordination required to process export shipments. Perform all duties correctly, cost-efficiently, within Company standards, and under the close supervision of the department Supervisor or Manager. This is an entry-level position.

ROLE AND RESPONSIBILITIES

• Receive, review, and process export documentation for an assigned base of accounts.
• Process and follow Shipper’s Letter of Instructions accurately.
• Prepare and process Delivery Orders, Dock Receipts, Warehouse Work Orders, Ocean Bills of Lading, Insurance Certificates, Certificates of Origin, Consular Documents, Shipper’s Export Declarations, and Customs Invoices through the XXXX system.
• Meet all Company and government deadlines for processing these documents.
• Prepare and/or send advance notification of shipments and documents to banks, shippers, consignees, and destination offices, as required and within Company standards.
• Arrange, book, and confirm cargo space on vessels. Coordinate the ordering of cargo to port.
• Calculate ocean freight rates and marine insurance accurately and according to established procedures.
• Close files and distribute documents in accordance with pertinent requirements and in compliance with export standards.
• Communicate with clients, coworkers, and supervisors in a clear, concise, and timely manner.
• Adhere to all domestic and international shipping regulations.
• Provide excellent and timely customer service, under the close supervision and advice of the department Supervisor or Manager, by informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
• Advise department Supervisor or Manager of any transaction problems or irregularities.
• Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
• Perform other duties as assigned.

JOB KNOWLEDGE

• Must successfully complete, or have completed, on-site systems training by a qualified team member.
• Actively improve knowledge of domestic and international shipping regulations through self-study and attendance at all approved external seminars and at applicable courses and seminars presented or assigned by the Company.

JOB SKILLS AND SPECIFICATIONS

• Very good verbal communication skills and past customer service experience are required, as work includes extensive phone contact with carriers and other parties concerning the ocean export process.
• Very good written communication skills to compose routine letters and to edit and proof business correspondence and reports.
• The ability to organize, prepare, and assemble documents or reports containing data from several sources.
• The ability to use Company-standard software for word processing, spreadsheets, etc., to generate more elaborate reports, charts, and graphs as applicable.

BASIC QUALIFICATIONS:

• High School Diploma (or equivalent education)
• Must be able to multitask and prioritize in a fast-paced environment under tight deadlines.
• Past customer service experience is required, as work entails extensive phone contact with carriers and other parties concerning the air import process.
• Utilization of negotiation skills in order to negotiate rates with vendors to secure the best value and best service to maximize profitability.
• Above average written communication skills to compose complex letters regarding issues and resolutions. Must have the ability to edit and proof business correspondence and reports along with the ability to organize, prepare and assemble documents or reports containing data from several sources.
• Excellent analytical skills to recognize, circumvent and resolve problem situations.
• In addition to basic math, must be able to analyse numerical data and understand components and relationships, find patterns and draw conclusions.
• Ability to use Company-standard software for word processing (Word), spreadsheets (Excel) etc. in order to generate reports, charts and graphs as applicable.
• Ability to comprehend the full range of freight forwarding services: order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, etc.
• Ability to work on own initiative and as part of a team
• To be prepared to learn all aspects of the team’s work with desire and ability to provide cover and assistance on a regular basis
• Ability to work efficiently and accurately
• Excellent communication skills
• Customer focus with proactive attitude
• Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.

PREFERRED QUALIFICATIONS

• 2-5 years of previous experience as an Ocean Export Agent/Freight Forwarder.
• 3 years of experience in a role involving extensive client contact.
• Prior use of CargoWise One software.
• Familiarity with domestic and international geography including countries and major cities.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.