Job Description

Senior Manager (m/f/d) – Full time – Frankfurt am Main

About us:

Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the role:
Reporting to the Frankfurt based Partners, you will play a key role in the overall supervision of staff working within the Germany Inbound practice area and the oversight of core team functions.

You will be responsible for leading a team and for the day-to-day management of client relationships and working with the Partners to strategically manage clients.

You will be responsible for assisting Partners with the successful delivery of the team’s output of work. This includes, but is not limited to, overseeing operations of the team, such as monitoring work quality and work flows, work load, absence coverage, onboarding, and training. You will furthermore help identifying new work opportunities for the firm and undertaking appropriate actions to acquire new work for the practice, with the support of the Partners and other Managers

Other key responsibilities will include:

• Responsible for building and maintaining excellent client relationships and close management of complex cases

• Senior point of contact for complex or sensitive cases

• Lead in the preparation and delivery of presentations and meetings with clients

• Management of a diverse network of providers and their performance and quality of support for clients

• Oversight of diverse projects imperative to the ongoing improvement cycle of organization processes for the benefit of Fragomen and the team

• Share best practices and provide strategic insights into complex inquiries, projects and high-profile matters

• Identify and pursue new client opportunities, as well as cross-selling opportunities

About you:

To be considered for this role, you will have a strong background in a similar Senior Management level role (minimum of 5+ years) including responsibility for managing and developing a team, gained within an immigration focused environment.

The preferred candidate will also have experience in working across multiple jurisdictions and engaging with multinational organizations, managing service issues to successful solutions and account management activities such as reporting, project work and financial issues such as billings and collections. Background and knowledge in labour law and social security law are also an advantage.

Also required:

• Fluency in German and Business English is required

• Equally, comfortable providing leadership to others and working within a management level team

• Highly organized, able to deliver excellent results under limited supervision

• A team player, who takes ownership and drives for results, growing the business and sustaining intensity and optimism while focusing on the client

• Helps create and maintain strong morale, cooperating with team members to resolve problems and achieve goals

• Able to develop, achieve and communicate clear goals through proper use of tools, training, planning and management

• Ability to prepare and deliver clear, effective, and professional presentations

• Delivers written communication that is well organized and concise, and in vocabulary appropriate for audience

• Capable of managing a high number of tasks simultaneously, and setting priorities accordingly

• Preferably registered as qualified lawyer in Germany

Fragomen in Frankfurt:

Our Frankfurt office is in a fantastic location in the heart of the city, with great commute links and amenities close by. With us, you are part of a dedicated and interdisciplinary team of more than 120 colleagues from over 30 countries. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events and also fun activities such a company runs.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritizes Fragomen’s social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.