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Field Service Software Engineer/Technician - New Jersey

IMS Technologies Inc.

IMS Technologies Inc.

Software Engineering
Warren, NJ, USA · Trenton,Ontario, Canada · United States
Posted on Tuesday, June 11, 2024
IMS Technologies is a leading company in the development and manufacture of customized high-tech machines for the converting, packaging and flexible packaging sectors. The company is headquartered in Italy and employs around 350 people worldwide. A US subsidiary is located in Trenton, New Jersey.

We are looking for a Field Service Software Engineer to join our growing field service team in Trenton.

In this role, you will be responsible for performing maintenance, repairs and software interventions to restore machines to full functionality.

You will work closely with our customers to ensure optimal performance and reliability of their equipment while identifying opportunities for product and service improvements.


  • Take care of the electrical and software interventions at the customer's site, from troubleshooting to repair or replacement of the affected components
  • Initial commissioning of the system to assess any remaining problems
  • Verify the availability of the technical documentation and materials required to carry out the intervention
  • Upon completion of the intervention, prepare the necessary reporting documentation to properly record the activities carried out and the problems encountered
  • Record any requests for improvements or further interventions by the customer on the installed machines (e.g. specific training on the machines)
  • Work with the technical department to share problems with the operation of the machines and provide feedback to improve functionality
  • Train customer personnel in the equipment operation


  • Technical diploma in electrical or mechatronics engineering
  • Field service experience is required
  • Strong interpersonal skills and the ability to communicate technical concepts
  • Excellent PLC knowledge
  • Willingness to travel (up to 75%) within the US, Canada and Mexico

Other information:


  • Health insurance
  • 401(k) savings plan