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Strategic Initiatives Relationship Manager - Payments - Vice President

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Customer Service
Plano, TX, USA
Posted on Thursday, May 30, 2024

Job Description

Shape the future of the Commercial Card Client Management & Delivery Group by helping the team in creating, defining, and executing upon strategies and tactics that will enable our client-facing teams to succeed. As a key member of the team, you will help analyze datasets leveraging qualitative and quantitative insights to make recommendations to the Senior leadership team. You will provide input and leadership influencing our go-to-market design, vertical strategy; and create better client and employee experiences. You will also deliver against critical initiatives focused on product delivery, sales enablement and continual process improvement.

As a Strategic Initiatives Relationship Manager, you will be able to demonstrate a track record of success in cross-functional settings, possess a curiosity to learn and the ability to quickly apply those learnings to solve complex, high-impact problems. Soft skills, influencing change outside of your direct control, and effectively summarizing, communicating, and presenting tough subjects for discussion and decision will be crucial components for success.

Job Responsibilities

  • Assess, solution, and execute against opportunities for end-to-end process optimization across sales, client implementations, technical support, Innovation Governance, and Finance & Business Management.
  • Lead cross-functional, end-to-end initiatives focused on improving client experiences along the client journey
  • Define business tradeoffs and value; generate out-of-the-box solutions and cut through ambiguity to drive results
  • Analyze datasets leveraging qualitative and quantitative insights to make recommendations to the Senior leadership team

Required qualifications, capabilities, and skills

  • At least 7+ years of end-to-end client management experience, ideally in the financial services sector, with a dual focus on both product strategy and execution
  • Excellent relationship-building skills with the ability to establish trust and credibility across lines of business and functions, work well in cross-functional teams, and influence key stakeholders
  • An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders
  • Self-driven and organized with the ability to effectively prioritize and execute on multiple concurrent initiatives
  • Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems