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Client Service Analyst - Team Leader

JPMorgan Chase & Co.

JPMorgan Chase & Co.

IT, Customer Service
Posted on Thursday, May 30, 2024

Job Description

Job responsibilities

· Operational management and control of the daily workflow

· Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning

· Ensure all daily controls and processing are completed and signed off

· Provide direction and leadership to the team

· Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization

· Continued review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities

· Contribute to the strategic development

· Review of risks, Controls & Governance in the process and should ensure Satisfactory audit

Required qualification, skills and capabilities:

· Operational subject matter expertise

· Strong people management skills, ability to lead and motivate managers

· Strong ability to learn ongoing stream of new products, and processes

· Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines

· Confident communicator in all mediums with both internal and external clients

· Strategic thinker, ability to review and implement process improvements

· Bachelor’s degree or equivalent, preferred

· Proficient in Microsoft Office products including Word, Excel, Access, and Outlook

· Proficient with Citizen Developer tool (Alteryx, UI Path, Pega low code), SQL query or Python will be an added advantage