hero

Career Central

Connecting people since 1887
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Client Service Analyst - Team Leader

JPMorgan Chase & Co.

JPMorgan Chase & Co.

IT, Customer Service
India
Posted on Thursday, May 30, 2024

Job Description

Job responsibilities

· Operational management and control of the daily workflow

· Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning

· Ensure all daily controls and processing are completed and signed off

· Provide direction and leadership to the team

· Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization

· Continued review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities

· Contribute to the strategic development

· Review of risks, Controls & Governance in the process and should ensure Satisfactory audit

Required qualification, skills and capabilities:

· Operational subject matter expertise

· Strong people management skills, ability to lead and motivate managers

· Strong ability to learn ongoing stream of new products, and processes

· Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines

· Confident communicator in all mediums with both internal and external clients

· Strategic thinker, ability to review and implement process improvements

· Bachelor’s degree or equivalent, preferred

· Proficient in Microsoft Office products including Word, Excel, Access, and Outlook

· Proficient with Citizen Developer tool (Alteryx, UI Path, Pega low code), SQL query or Python will be an added advantage