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Transactions Manager I - Cash Vault Research Services Team

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Indianapolis, IN, USA
Posted on Friday, May 31, 2024

Job Description

As the leader of the Cash Services Research you will lead a small team focused on driving meaningful improvements in the service we deliver to our internal business partners and their clients. This team is responsible for fulfilling inquiries and research requests related to deposits and cash orders processed by our in-house and vendor vault partners. The team takes appropriate action with the processing vendor (Brinks, Loomis, Garda or In-house) to resolve requests.

Job responsibilities

  • Lead and develop team members based in Indianapolis
  • Maintain effective working partnerships with peer teams in Manila and Bengaluru to ensure business continuity for client impacting processes
  • Drive change initiatives, business strategy and technology enhancements programs
  • Maintain strong controls with internal functions and in accordance with company policies and regulatory changes.
  • Manage team performance including productivity, quality, controls, and engagement
  • Review and adjust staffing and priorities to align with incoming volume trends
  • Partner with product owners and vendors to ensure seamless client experience and drive process improvements
  • Attend weekly calls with internal partners and vendors
  • Timely issue identification and escalation, stepping in when appropriate
  • Attract, develop, and retain top talent
  • Engage team members through integrated coaching to drive performance
  • Encourage and champion continuous improvement ideas, tools, and practices
  • Motivate, mentor, and lead talent to deliver outstanding results

Required qualifications, capabilities, and skills

  • Minimum 3+ years management experience, preferably in retail banking, financial services
  • Strong judgment in balancing risk management and customer experience dimension
  • Extremely organized and able to handle multiple assignments and competing priorities
  • Strong interpersonal skills (listening, negotiating, influencing, building trusting relationships)
  • Strong problem-solving skills
  • Excellent written and oral communications, including the ability to simplify and communicate complex issues for a variety of audiences
  • Ability to multitask and meet deadlines in a fast-paced environment
  • Detail oriented and ability to work under pressure of deadlines
  • Delivering Coaching and Feedback/People Management
  • Functional experience in MS Office Suite (Excel, Word, PowerPoint, Outlook)