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Client Services Account Manager - Payments - Associate

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Customer Service, Sales & Business Development
Kowloon, Hong Kong
Posted on Friday, May 31, 2024

Job Description

Payments -- the world's largest cash management provider -- which operates in 41 countries, is the world's largest U.S. dollar clearer, processing an average of $3.2 trillion in fund transfers each day. We look for professional talents with passion and dedication for career development and opportunities.

As a Client Service Account Manager in Payments, you will play a crucial role in ensuring that JPMorgan Chase provides the highest standard of service to all our clients. You will be the primary point of contact for any escalations, ensuring that all client service tasks are completed promptly and efficiently. Together, we will discuss and analyze our clients' needs and expectations to maintain our agreed quality standards. This role offers you the opportunity to make a significant impact on our client relationships and service standards.

Job responsibilities

  • Manage account, payments and billing inquiry, and account maintenance.
  • Act as escalation point for large money movements, escalated transactional enquiries and service issues.
  • Engage with client proactively to understand clients’ business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration.
  • Conduct regular Service Review to present data insights and trends, and opportunities for increasing client’s straight-through rates by using available client data to understand and analyze client's payment activities and patterns of client enquiries
  • Identify opportunities for product development and enhancement, and process improvements to eliminate exceptional and manual processes.
  • Manage one-off projects as they pertain to specific client issues and products.
  • Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc. and, escalate risk related issues to appropriate parties as required.

Required qualifications, capabilities, and skills

  • At least a Bachelor’s degree and have proven skills in team work, client service or relevant experience and transaction services knowledge.
  • Be able to communicate in English, Cantonese, and Mandarin.
  • Good excel and PC skills are required
  • Attention to detail and accuracy, adaptability, flexibility and partnership.

Preferred qualifications, capabilities, and skills

  • A thorough understanding of Transaction Services solutions and tools would be an advantage
  • Demonstrates the ability to multitask and prioritize effectively to meet deadlines
  • Ability to work towards deadlines and good time management skills
  • Demonstrates cultural sensitivity and awareness, good team player with passion to deliver initiatives and changes.