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Commercial Banking - Business Support Management - Expense Processing Specialist II

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Customer Service
Metro Manila, Philippines
Posted on Friday, May 31, 2024

Job Description

This role will be responsible for CB invoice submissions related to sponsorships and donations in addition to expense report processing, expense report audits, responding to service ticket inquiries, and other travel related functions. They will be research oriented with a high degree of fluency in all aspects of the sponsorship and donation process within global Commercial Banking. They will have a high degree of judgement and attention to detail as well as collaborating with various business partners to independently review and ensure compliance with regulatory and procedural requirements. This role will be proficient in all Expense Specialist I responsibilities to provide backup support as required.

Job responsibilities:

Sponsorship & Donation Invoicing
  • Completing due diligence requirements and processing all invoices relating to CB sponsorships and donations
  • Becoming Ariba and Smart Approval subject matter experts
  • Ensuring compliance with QC requirements for all work produced
  • Providing exceptional customer service related to inquiries from both internal and external sources
Expense Processing
  • Processing expenses in Concur in accordance with the firm’s travel and expense policies
  • Linking corporate cards, expense reconciliations
  • Assisting with integration of acquired practices into existing Concur expense processes
  • Assisting with answering general end user inquiries
  • Ensuring quality customer service and customer satisfaction
  • Providing exceptional customer service related to inquiries from both internal and external sources
  • Producing high quality accurate reporting around required metrics
  • Maintaining confidential data, enforce internal controls, and comply with policies and procedures
  • Applying good judgement to escalate issues and research findings to ensure accuracy of work product
  • Assisting in ad hoc projects as needed

Required qualifications, skills, and capabilities:

·Bachelor’s degree or equivalent
·Ability to respond to multiple high-priority requests concurrently, keeping all stakeholders updated of status
·Exceptional attention to detail
·Highly organized and keeping close track of progress
·Ability to work cooperatively with others
·Able to work in a dynamic, fluid, fast-paced environment
·Ability to be discrete and maintain confidentiality on a wide range of issues
·Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
·Intermediate to Advanced Excel skills
·Strong interpersonal, analytical, prioritization, and communication skills
·Commitment to customer service and ability to work in team-oriented environment

Preferred qualifications, skills, and capabilities:

·Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus
·Highly comfortable with learning and adapting to new technologies
·Strong interpersonal, analytical, prioritization, and communication skills