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Transaction Processing Analyst - Global Financial Messaging

JPMorgan Chase & Co.

JPMorgan Chase & Co.

IT, Accounting & Finance
metro manila, philippines
Posted on Monday, June 3, 2024

Job Description

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com

The role:

Global Financial Messaging (GFM) is part of Wholesale Payments Operations and is a shared utility providing critical SWIFT connectivity and processing capability for the Bank. The team maintains a strong partnership with the other location offices in a mirrored set-up.

Summary of Responsibilities:

• Manage assigned projects on behalf of the GFM operations team, ensuring full adherence to Project Office guidelines, and provide regular status updates to both the GFM Management team and all of the GFM Ops team globally.

• Undertake the analysis of major projects, working with the project sponsor and operations managers to ensure all relevant requirements are captured.

• Work with the Operations team to ensure appropriate SME’s are involved; ensuring full documentation & training materials are provided prior to implementation.

• Ensure that the appropriate methodology and the necessary level of control is applied throughout the project life cycle; this includes maintenance of key project documentation and obtaining the appropriate sign offs at key stages of the project.

• Ensure the principle project requirements are understood, and that the appropriate Terms of Reference or Project charter document is produced, reviewed and agreed with Sponsor.

• Ensure all project roles & responsibilities are agreed and confirmed with the individuals concerned, including gaining appropriate management approval of staffs involvement.

• To engage key individuals and facilitate their involvement & contribution to the project.

• To ensure the most effective and appropriate solution is identified, ensuring all impacts critical to the success of the project have been assessed, namely:-

o Impact on Operations

o Identification of risk issues

o UAT and system requirements if applicable

o Interdependencies - impact on other teams

o Identification of potential $ saves for department

• To co-ordinate and monitor progress throughout the project, ensuring maintenance of all project documentation & project tracker.

• Ensure all operational changes are clearly documented and procedures updated – update of operating procedures prior to implementation.

• Ensure all training aspects aligned with project are documented and all staff appropriately trained to support operational changes, liaising with Operations Line managers as required.

• Ensure Operations management are aware and involved in the prioritisation process of new project requests and resolution of project conflicts should they arise.

STATIC DATA RESPONSIBILITIES:

• Ensure the accurate INPUT / VERIFICATION / DELETION /MODIFY of all Static Data functions as per the Lob’s / UAT / AD required specifications within the accepted timeframes as outlined in the SLA.

• Understanding of day to day workload distribution and ensuring that all controls are completed within the SLA

• Work with technical support groups, UAT and LoB’s to set up, configure and maintain all appropriate Static Data tables and devices within GFM Messaging platforms.

• Ensure all change requests are managed in accordance with change controls process and ensure that all follow ups are conducted

• Ability to resolve operational problems, liaising with GFM AD as required and escalating in accordance with established standards and operating procedures.

• Understand and adhere to procedures laid out in the GFM SOP’s-Review SOP’s and raise discrepancies prior to attesting to them.

• Mailbox maintenance, responding to and resolving client queries via e-mail or telephone in a timely manner and escalation of complex enquiries for further guidance or investigation.

• Competent knowledge of the GFM systems and infrastructure

• Competent knowledge of the GFM Incident Management and escalation process

Essential:

  • Excellent analytical skills/strong attention to detail
  • Escalation skills
  • Excellent time management and organisational skills
  • Ability to prioritise multiple tasks and bring tasks to completion within established timeframes
  • Dealing with client enquiries
  • Clear and concise verbal and written communication
  • Experience working with remote teams
  • Working knowledge of MS Office

Desirable:

  • SWIFT knowledge
  • Financial institution experience