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Cash Processing_Associate

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Bengaluru, Karnataka, India
Posted on Wednesday, June 5, 2024

Job Description

The IPB Cash Processing Associate will be part of Wealth Management Operations team. Partnering with Global Business-client facing teams to ensure IPB Operations are compliant with required standards & all deliverables day to day are met.

Job Responsibilities:

  • Manage the day-to-day operations of the IPB Cash Processing team (EMEA region) for the JP Morgan Wealth Management business, including management duties like training, operational controls, and adherence to policies and procedures.
  • Oversee the cash processing activities which include timely processing & approval of incoming and outgoing client payments, monitoring swift messages, investigating the wire transfer issues and managing escalations.
  • An acute awareness of the high risk, time critical and complex nature of the Private Banking environment, an ability to work under pressure and to meet tight deadlines is essential.
  • Responsible for ensuring wire transfers are processed as per client instructions are processed in a timely manner by Partnering with respective EMEA Client Service teams to provide an excellent client experience.
  • Liaising with internal teams, correspondent banks for payment related issues
  • Drives results through leadership, people, communication and influence
  • Function effectively in a high volume, rapid pace, deadline-oriented environment.
  • Manage KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion, data driven decisions for enhanced client experience.
  • Handles escalation on delivery related issues.
  • Promote process improvement ideas and share best practices across the segment/group.
  • Risk management, issue identification and escalation.
  • Assess areas for process and system improvements and propose potential solutions.
  • Create an effective control environment within the team and assist in development, implementation and periodic performance of key controls.
  • Create an effective partnership with onshore leads/stakeholders through proactive & effective communication channels, business reviews, governance models etc.

Required Experience, Skills, and Qualifications:

  • Graduate Degree; MBA or other post graduate degree is a plus
  • At least 10-12 years of experience in Financial Services, Operations or management in Investment Banking Wealth Management. Cash Operations experience is preferred.
  • Strong knowledge of SWIFT payments such as MT202, MT 103, financial markets and products, and easiness/expertise in dealing with Excel.
  • Proven track record of effective leadership relative to Strategic change management and process re-engineering including Technology driven projects.
  • Strong ability to build relationships with and influence colleagues, business leaders and functional partners.
  • Strong industry experience with understanding of standards implemented in industry and well networked with industry peers.
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions; collaborate effectively with Operations Leaders and their respective organizations, and key partners across JPMorgan’s Wealth Management businesses, Technology and Business colleagues to drive issue resolution and maintain smooth operations.
  • Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan entities.
  • Be a highly motivated individual with problem solving and transformation, excellent interpersonal and communication skills.
  • Knowledge of various automation tools & AI/ML understanding will be an added advantage.