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International Private Banking - Payments Specialist - Spanish Speaker

JPMorgan Chase & Co.

JPMorgan Chase & Co.

metro manila, philippines
Posted on Sunday, June 9, 2024

Job Description

J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to Ultra High Net Worth (UHNW) individuals and families around the world. We are looking for a Client Service Payments Specialist (Spanish Speaker) to join International Private Bank Client Service Center of Excellence team.

As Client Service Payments Specialist (Spanish Speaker), you will be responsible in executing Money Transfer payment requests received from the Client and/or Internal Partners; any inquiry to payments, escalations and investigations as it relates to outgoing and inbound requests for all supported products; account maintenance and transaction requests.

Job Responsibilities:

  • Execute Money Transfer payment requests received from the Client and/or Internal Partners; any inquiry to payments, escalations and investigations as it relates to outgoing and inbound requests for all supported products; account maintenance and transaction requests.
  • Verify and maintain data quality as it relates to internal and external client hierarchy and account alignment
  • Manage escalations and conduct payment/wire investigations
  • Participate in special projects and User Acceptance Testing (UAT) for Information Technology (IT) enhancements
  • Coordinate with Client Service team


Required qualifications, capabilities, and skills:

  • Excellent verbal and written Spanish and English communication skills
  • 1-2 years of experience in Payments processing and/or Wire Investigations
  • Excellent timeliness/accuracy of cash management and transactions
  • Proactively drives initiatives to achieve team targets
  • Able to resolve more complex queries and provides guidance to other members of the team
  • Seeks to better understand upstream/downstream implications to the individual’s/team’s actions
  • Is confident when liaising with clients/stakeholders; Has strong understanding of clients’/stakeholders’ needs
  • Recognizes and easily articulates when improvements are required, taking initiative to drive solutions at root cause through flexible problem-solving mindset and engagement with key stakeholders
  • Leverages experience to train and guide others in the escalation and resolution of errors/fraud attempts