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Part Time (30 hours) Associate Banker - Woodmont Village - Canton, Ga



Canton, CT, USA · Canton, OH, USA
Posted on Friday, June 28, 2024

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities.

Job Responsibilities

  • Drive high level of service and client experience with the team.
  • Support BAU and assist the manager in resolving complex process queries, escalations, client complaints and operational challenges.
  • Function as the main subject matter expert by doing second tier checks & audits such as (but not limited to) QC and approvals, Call Evaluation & Analysis, New Hire Training and routine training sessions in the team.
  • Manage/support operational projects and drive continuous improvement efforts with the team including data analysis and day to day performance reporting.
  • Ability to prioritize multiple tasks under pressure and ensure timely delivery of tasks. Capacity planning, co-ordination and interpersonal skills and manage all stakeholder expectation
  • Strong understanding of US banking & regulatory requirements around data security and data protection.
  • Identify issues/risks in the process and effectively manage the controls around them.
  • Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
  • Perform additional duties as assigned by Operations Manager / VP.

Required qualifications, skills and capabilities

  • Drive for client focus with a sense of urgency and service excellence
  • Excellent fluency in business communications - verbal and written
  • People management skills
  • Strong time management and prioritization skills. Conflict management and problem solving. Analytical & strategic thinking
  • Ability to handle Metrics reporting for self, teams and stakeholder. Ability to transition new work & migrations. Ability to use multiple applications, browsers, and instant messenger simultaneously
  • Strong problem solving and troubleshooting skills. Controls and innovation mindset
  • Willingness to work in any shifts and adaptive to business need

Shift Schedule: Evening (US Operating Hours)