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Firmwide Onboarding - New Hire Acclimation Team - Vice President



London, UK · London, ON, Canada
Posted on Tuesday, July 2, 2024

Job Description

We are reimagining the future of work at JPMorgan Chase by delivering simple and seamless experiences that allow our employees to do their best work. One key area of focus within the Employee Experience organization is to deliver an exceptional new hire onboarding journey – ensuring our new hires have a frictionless path from new hire to productive employee.

As a Vice President in New Hire Acclimation Team, within Firmwide Onboarding, you will be responsible for helping new hires get oriented to the firm, their location and role. The Acclimation journey pod is focused on identifying opportunities to uplift the experience, look for ways to accelerate a new hires network and ensure new hires have high touch experiences at the key moments that matter. In this role you will have the opportunity to partner with colleagues across the breath of the organization, for example from user experience and technology through to branding and communications, in order to drive change across organizational groups.

Occasional travel may be required.

Job Responsibilities

  • Drive the end-to-end design, development, and delivery of key experiences within the acclimation journey pod book of work.
  • Partner with colleagues across the organization in order to ensure design and delivery of a cohesive set experiences has customer experience at the forefront
  • Establish and manage a change forum between onboarding and location leaders to drive and implement new hire experiences+
  • Analyze customer journey data, feedback and metrics to identify areas of opportunity for further experience uplift
  • Manage the monthly reporting and senior stakeholder updates for key meetings (such as Monthly Business Reviews, Product Updates)

Required qualifications, capabilities, and skills

  • Significant experience in product/journey and/or strategy building in a fast paced corporate environment
  • Customer obsessed
  • Ability to build and maintain strong, productive relationships with a broad breath of partners across the organization in order to drive change
  • Exceptional verbal, written and presentation skills
  • Proficient data analysis skills (quantitative and qualitative) and ability to identify themes/trends
  • Team-oriented, actively participating to foster a positive work environment with peers
  • Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities
  • Ability to solve problems creatively and effectively
  • Strong work ethic, self-starter who is creative with a ‘can-do’ attitude
  • Proficiency in MS Excel, PowerPoint and other Office applications - ability to build senior level presentations and materials