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Lead Software Engineer - Java/Microservices/Kafka/Spring/AWS

JPMorganChase

JPMorganChase

Software Engineering
New York, NY, USA
Posted on Thursday, July 11, 2024

Job Description

The primary responsibility of this position is to manage the day to day Operations for the Payments Processing Function. The candidate will be reporting to the Associate. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.

Key Responsibilities would include:-

  • Provide overall supervision to the staff during his/ her shift operating window.
  • Ensure that all work items are completed as per the agreed SLA.
  • Process, stratify and verify transactions, ensuring that transactions are processed in accordance with the documented policies and procedures.
  • Monitor the exceptions and ensure that they are resolved in a timely manner.
  • Ensure escalation procedures are adhered to at all times.
  • Respond in a timely manner to queries and escalations.
  • Identify opportunities for improving the efficiency of the process.
  • Identify the training requirements of the team members and work with the PM on providing the required trainings.
  • Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
  • Prepare the weekly / monthly MIS reports.
  • Conduct a regular review of the processes and the documented SOP to ensure that it is up to date and that control procedures are effective.
  • Track the changes to the procedures and ensure that the team is fully aware of the changes.

Qualifications

  • Graduate with Minimum 2 to 4 years — Financial Operations Processing experience, with a strong team management experience in similar environment.
  • Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
  • Working Knowledge of SWIFT & international payment conventions & practices is a must.
  • Good Interpersonal skills to be able to communicate internally & externally and at all levels.
  • Excellent written & oral communication skills in English.
  • Good people management skills.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues.
  • An acute client focus.
  • Strong PC, project management, and analytical skills.
  • Knowledge of MS Access, Excel, PowerPoint, and Word.
  • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.