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Business Process Management - Content Manager, Executive Director



Marketing & Communications
Chicago, IL, USA
Posted on Thursday, July 11, 2024

Job Description

Ready to drive operational excellence at the heart of one of the world's leading financial institutions? As a Transactions Specialist I in Operations at JPMorgan Chase, you'll play a crucial role in coordinating, reviewing, and extracting data files for mail distribution across various lines of business. Specifically, you'll collaborate closely with the Card Production Center (CPC), the cornerstone of our card production and distribution for Visa and Mastercard products. This role offers hands-on experience in managing critical data workflows and provides a pathway for career growth within a globally recognized organization committed to innovation and professional development. Join us and contribute to the future of finance while advancing your skills in a supportive and dynamic team environment.

As a Transactions Specialist I in Operations within the Card Production Center (CPC) at JPMorgan Chase, you'll play a pivotal role in ensuring efficient coordination, review, and extraction of data files across our diverse lines of business. CPC serves as JPMorgan's primary card production and distribution hub, catering to a wide range of Visa and Mastercard products. This position offers a unique opportunity to contribute directly to our operational success while fostering a collaborative team environment focused on delivering excellence. Join us to make a meaningful impact in financial services and advance your career in a supportive and innovative setting.

Job Responsibilities:

  • Lift and deliver 40-70 lbs. and handle 200 lbs. of supplies using industrial pull/push carts.
  • Meet and maintain Quality and Productivity standards.
  • Operate Entrust equipment daily for personalizing Visa and Mastercard plastics.
  • Validate material and output quality consistently.
  • Reconcile input vs. output using basic math skills.
  • Adapt to changes in directives, procedures, and technology within the work environment.
  • Maintain positive interactions internally and externally daily.
  • Prioritize assigned work daily according to client Service Level Agreements.
  • Participate in and uphold departmental work area maintenance.

Required Qualifications, Capabilities, and Skills:

  • Proficient oral and written communication skills.
  • Strong problem-solving abilities.
  • Competence in MS Office applications.
  • Effective organizational skills.
  • Exceptional attention to detail.
  • Availability for 3rd Shift: Sunday – Thursday (9 PM-5:30 AM). 15% Shift diff

Preferred Qualifications, Capabilities, and Skills:

  • Solid understanding of the line of business.
  • Familiarity with business processes and procedures.
  • Comprehensive product knowledge.
  • Relevant industry experience.