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Transactions Specialist IV (Team Lead)- Rotating 1st and 3rd Shift



North Carolina, USA
Posted on Thursday, July 11, 2024

Job Description

Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?

As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities
  • Ensure workload is completed as outlined in departmental procedures and policies
  • Understand portfolio and tools used to support client processing requirements
  • Provide training to new and existing employees
  • Interface with other operations departments to research and resolve inquiries
  • Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
  • Participate in evaluations, coaching, and counseling sessions of front line associates
  • Participate on projects aimed at enhancing the customer experience as identified through escalation matters

Required qualifications, capabilities, and skills
  • Remittance Processing experience with proven ability to effectively lead a team
  • Ability to analyze and comprehend client’s standard operating procedures and instructions
  • Production environment focus around meeting deadlines and quotas
  • Keen sense of quality control and practices
  • Proven ability to lead in a production/operations environment
  • Strong written and verbal communication skills
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Work schedule: Monday - Friday / 7am - 3:30pm and will rotate to 3rd shift and work 11:30pm - 8am during the months of January, June, September, and October, and April will be 7pm - 7am

Shift differential: 15% when working 3rd shift

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 3 years