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Business Support Management - Business Change Manager - Associate



Customer Service
Metro Manila, Philippines
Posted on Thursday, July 11, 2024

Job Description

Our Business Support Management (BSM) team is tasked with a variety of business administration and control responsibilities, and provides general support of day to day business functions. We are a function within Commercial & Investment Bank (CIB) Finance & Business Management organization.

As a Business Change Manager - Associate within Business Support Management, you will be responsible for administrative and control-focused support to our CIB business. You will collaborate with people across all levels and multiple lines of business to execute deliverables e.g., Business Managers, CIB BSM global counterparts, and Internal Business Partners such as Business Control, Compliance, Human Resources, and Technology.

Job responsibilities

  • Manage on/off boarding process e.g., verification checks, provision of technology and management of technology accesses including hardware, applications, market data for joiners and leavers
  • Implement controls including consecutive leave, physical access management, business resiliency support, centralized policy and procedure
  • Communicate and coordinate implementation of firmwide policies and changes in strategy; Partner with regional and global teams to ensure business initiatives are achieved
  • Coordinate Real Estate matters including space planning, move management and location strategy; Represent CIB in firmwide and regional real estate strategy reviews and execution of associated logistics; Liaise with Global Real Estate and Facilities on projects and day to running of our locations
  • Ensure accuracy of headcount projections used in space planning; Prepare reporting and analytics on our headcount and real estate footprint; Manage space assignments to optimize the utilization
  • Analyze operational changes and assess the change impact. Analyze and summarize data for presentation and interpretation
  • Assist in day-to-day issues that arise e.g., seating constraints and Tririga/data issues
  • Handle ad-hoc requests from business related to technology, real estate, resource allocation etc. Plan and oversee ad-hoc projects from execution through completion. Respond to audit and compliance queries

Required qualifications, skills and capabilities

  • Bachelor's degree
  • Minimum of 5 years of experience, preferably in Investment Banking
  • Ability to implement new processes, escalate issues and communicate with influence
  • Ability to analyze processes and issues: troubleshoot, make connections, leverage data and problem solve
  • Experience in operating across multiple locations, with different languages, customs and backgrounds
  • Strong control mind-set and attention to detail, Previous working experiences of control functions would be valuable
  • Excellent communication skills, with a proficiency in both written and spoken English

Preferred qualifications, skills and capabilities

  • Work independently whilst also operating effectively in a team based environment
  • Demonstrate strong attention to detail, Be a self-starter, prioritize and manage a demanding workload
  • Strong Microsoft Office capabilities especially excel and power point
  • Develop relationships and demonstrate influence across a range of functions