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Deskside Services Advisor II

KPMG

KPMG

Chicago, IL, USA
Posted on Thursday, January 18, 2024

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.


KPMG is currently seeking a Deskside Services Advisor II to join our Digital Nexus organization.

Responsibilities:

  • Perform troubleshooting/break-fix, configuration, distribution and implementation of PC and MAC laptops/desktops
  • Deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop service; communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow-up on resolution to help make certain customer satisfaction
  • Follow compliance processes related to preservation of chain of custody and tracking of designated hardware or components
  • Act as a senior team member/escalation point and may be conferred with as a subject matter authority by other IT personnel
  • Make certain timely escalation of customer issues by assigning appropriate priority level, escalating as necessary to management contacts and owning the issue through resolution; participate in the implementation of national IT projects IT process development and documentation efforts
  • Apply a working knowledge of internal client-specific applications to troubleshoot issues; test and deliver patches, product releases and other firm-supported upgrades and enhancements

Qualifications:

  • Minimum three years of recent experience working with diverse infrastructure technologies including desktop, applications, LAN, WAN and servers
  • Bachelor's degree from an accredited college or university is preferred
  • Capable of supporting client service professionals in various levels within the firm
  • Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and team work; able to positively influence, mentor and be a credible source of knowledge to less experienced team members
  • Ability to work onsite 5 days/week, travel and provide on-call coverage on nights and weekends, as needed
  • US Citizenship is required

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.
Follow this link to obtain salary ranges by city outside of CA:

https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6176-9

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

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