Technology Ambassador
KPMG
This job is no longer accepting applications
See open jobs at KPMG.See open jobs similar to "Technology Ambassador" Italy-America Chamber of Commerce.Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Technology Ambassador to join our Digital Nexus technology organization.
Responsibilities:
- Use strong diagnostic and people skills to assure clients' swift resolutions to their technical issues; engage in proactive diagnosis and provide digital support experiences unique to physically being in an office; make certain timely escalation of client issues by assigning appropriate priority level, escalating as necessary to management contacts and owning the issue through resolution; deliver high quality support to Partners and professionals; utilize strong customer service and empathetic approach to provide advice and support to clients
- Work directly with internal IT (Digital Nexus) service delivery teams by reporting issues and collaborating on resolutions; use independent judgement in determining the problem and solution for each concern, making sure all specifications are met and configured appropriately
- Collaborate cross-functionally with key stakeholders, including Digital Nexus delivery teams, Learning and Development, Change Management and functional leads, to provide clients further insight into the latest tools and technology offerings to increase adoption
- Coordinate services for professionals within the Digital Desk, ION and Depot as appropriate
- Provide onsite client relations to all levels of the organization and subject matter expertise in all areas of technology; update Standard Operating Procedures and other service processes and documentation when required
- Communicate proactively with clients from planning/scheduling through resolution to keep the apprised-on status; provide follow-up upon resolution to ensure customer satisfaction; act as a technical liaison for office related issues/outages to monitor/test networking and Wi-Fi
Qualifications:
- Minimum one year of recent experience in a technical customer service role with primary focus of supporting customers issues
- Bachelor's degree from an accredited college or university is preferred
- Experience providing basic technical support to customers; knowledge of conference room support and experience troubleshooting computer issues
- Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork; excited and passionate about the Digital workplace experience with a consultative and customer service orientation
- Effective in positively influencing and being a credible source of knowledge to our clients; possess a natural excitement and ability to learn technologies and explain technical issues to our partners and professionals located in the office; self-sufficient with capability to utilize a variety of resources to answer client inquiries and solve problems; capable of supporting client service professionals in various levels within the firm
- Able to work onsite is required and provide on-call coverage on nights and weekends, as needed; some travel may be required to nearby offices as needed.
- US Citizenship is required
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6914_9_24
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
This job is no longer accepting applications
See open jobs at KPMG.See open jobs similar to "Technology Ambassador" Italy-America Chamber of Commerce.