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Service Center Manager

LPL Financial

LPL Financial

Customer Service
Charlotte, NC, USA
Posted on Thursday, September 7, 2023

Are you a team player? Are you intrinsically motivated with leadership qualities? Are you interested in working in meaningful projects and developing others? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

We are currently looking to hire a Service Center Manager within the Investor Focused Solutions department, which is a part of the LPL Services Group. The ideal candidate will have a solid understanding of the financial services industry, operations, along with proven success with operating in a dynamic fast-paced environment. Outstanding customer service and effective communication skills are essential. The manager will be responsible for overseeing the day to day responsibilities of the team and developing a team of representatives who are aspiring financial advisors. They will be responsible for overseeing and reporting on topics surrounding performance, talent management including recruiting, workforce management, and client management.


  • Performance Management: Coach and develop future financial advisors for Investor Focused Solutions to deliver advice, consolidate assets, and drive the growth of the business. Continuously assess progress, identify training opportunities, and reward milestones. Conduct quality assurance activities and host coaching sessions & trainings to help representatives expand their knowledge and meet their goals. Drive engagement by promoting a healthy and positive culture.

  • Talent Management: Conduct regular one on ones with representatives to discuss career development, goal setting, and setting appropriate expectations. This also includes recruiting efforts to bring in additional talent as necessary to support business goals.

  • Business Management: Review productivity, SLA, and progress towards the businesses goals. Create reports surrounding call metrics & proactive outreach activities and report up.

  • Workforce Management: Ensure coordination and adherence to policies and procedures. Manage all time off requests to confirm that we have appropriate staffing levels at all times to support SLA.

  • Client Management: Handle all manager callbacks and client escalations in a timely manner. Coach our representatives on best practices to mitigate client complaints, and ensure that we are putting our clients first. Additionally, have a deep understanding of our operational processes to answer questions.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.


  • Bachelor’s degree

  • FINRA Series 7 and 66 (or 63 & 65)

  • 4+ years of experience in the Investment and advisory industry


  • 2+ years of experience in a management or leadership position

  • Excellent communication and overall leadership skills

  • FINRA Series 9/10; willing to obtain within 6 months of hire

  • Previous experience in a remote advice delivery model

  • Ability to adapt to a fluid, fast paced, environment with frequently changing priorities, processes, requirements, etc.

  • Critical and strategic thinking skills, as well as being a self-motivated team player are essential

  • A desire to lead, a passion for management, and a deep commitment to client service

Pay Range:


Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it’s like to work at LPL? Watch this!

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.