AVP, Institution Relationship Management
LPL Financial
Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
Excited to learn more? If so, then this could be the role for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.
Job Overview:
The Assistant Vice President (AVP) of Institutional Relationship Management serves as part of a team dedicated to an institution that has both product manufacturing divisions and financial professionals or financial advisors. The AVP role is within LPL’s client success division supporting the institutions distribution channel. The client success organization was formed at LPL to provide an integrated and consistent experience across primary touchpoints with LPL and to help institutions run thriving businesses. This role will focus on deepening relationships and delivering added value by increasing the engagement with the full breadth of tools and resources LPL provides.
The relationship management team is responsible for the leadership of a product manufacturer institutional client, where the LPL AVP acts as a growth and efficiency consultant, providing a proactive approach. The AVP will be a point of contact responsible for carrying out the tenants of an aligned strategic partnership between firms to drive revenue growth, business efficiencies and the execution of our strategic partnership agreement. This individual will need to build meaningful relationships through the high engagement of representing the client perspective on various initiatives.
The ideal candidate for this role has a combination of strong business acumen, a consulting mindset, and financial services knowledge to assist with the development and delivery of our key objectives.
Responsibilities:
Identify opportunities to increase client satisfaction, retention and sales growth
Manage high profile and complex situations with ease
Execute the operating governance structure across specific functional partnership pods to deliver contractual obligations and desired business results
Responsible for the on going strategic alignment, contractual and day to day business management
Deliver on going KPI and SLA reporting management aligned to the institutional priorities and strategy
Coordinate and maintain standing governance structures with frequent meetings and connection points at all levels of the firm to ensure alignment, assess progress and to drive results
Implement the institutional client interaction model including coordination, presentation material creation, objective setting and reporting
Lead efforts supporting day to day operational and solutions management
Examine trends, develop insights, and create solutions in order to better support advisors
Partnering with conference services to deliver exceptional education and conference events.
What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.
Requirements:
4-7+ years experience in financial services, preferably in a sales and/or client service/relationship management capacity
Experience with Salesforce, PowerPoint, Excel and Tableau
Bachelor’s degree in related field or equivalent experience
Core Competencies:
Expert consensus builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges
Prior experience managing relationships and projects in the institutional space or business to business space
Extensive knowledge of the client segment, organization, product, industry, and end customer (financial institutions)
Demonstrated knowledge of the financial service industry, compliance, products and services
Ability to identify and balance the needs of multiple stakeholders
Preferences:
Series 7, 63
Pay Range:
$100,900.00 - $168,100.00
Why LPL?
At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.
We are one team on one mission. We take care of our advisors, so they can take care of their clients.
Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.
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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.