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Patient Care Coordinator, Rainbow Optics Willamette

Luxottica Group SpA

Luxottica Group SpA

Eugene, OR, USA · Eugene, OR, USA
Posted on Sunday, October 22, 2023

Patient Care Coordinator, Rainbow Optics Willamette

Date:  Oct 20, 2023
Brand:  TeamVision

Eugene, OR, US, 97405

Requisition ID: 824608 


We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.


Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.


This role supports the practice by coordinating the daily administration of  doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.



  • Greets patients without delay.
  • Promptly answers the telephone in a friendly and courteous manner.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
  • Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
  • Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
  • Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
  • Ensures all office systems are maintained.
  • Maintains a safe working environment for all team members and patients.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Contributes to team effort by accomplishing related tasks as needed.
  • Works weekends and evenings in support of the business needs (varies by location).
  • Adheres to attendance and daily time keeping requirements.
  • Adheres to all company policies and procedures.
  • Consistently maintains proper dress code.
  • Performs other administrative responsibilities as assinged by Practice Manager or as business needs.



  • High School graduate or equivalent
  • 2+ years of office experience in a healthcare setting
  • Strong customer service skills (internal and external)
  • Strong communicator and listener
  • Problem solving ability
  • Organization skills



  • Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
  • Basic knowledge of services, products, vision insurance plans/coverage and office operations
  • Strong interpersonal skills


Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.


Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email


We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Eugene

Job Segment: Patient Care, Nursing, Ophthalmic, Medical, Healthcare