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Logistics & Aftersales Executive

Luxottica Group SpA

Luxottica Group SpA

Sales & Business Development, Operations
London, UK
Posted on Thursday, November 2, 2023

Logistics & Aftersales Executive

Date:  Nov 1, 2023
Brand:  WS Optical

London, GB


We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.


This is an exciting opportunity to join the team for 12 months as Logistics and Aftersales Executive where you will work as part of the Customer Services team to run and strengthen our logistics and aftersales processes, provide business relevant reporting and insights, and develop new projects related to these areas, enabling us to manage these functions efficiently and to provide the best possible service to our existing and potential clients as well as internal stakeholders.


The successful candidate will have the following accountability in the role:

  • dealing with clients, suppliers, and colleagues on a day-to-day basis;
  • execution of the warranty management process;
  • preparing presentations and reports to monitor performances and progress of various projects
  • data entry and accessing and maintaining information on various systems;
  • dealing with couriers (both incoming and outgoing) mail or parcel items;
  • handling enquiries by telephone;
  • representing the organization as best in class;
  • displaying a can do attitude;
  • working as a team to assist the department in achieving its core KPI’s;


To apply for this role the successful candidate must:

  • have strong computer and database handling skills (knowledge of SAP, Microsoft Excel, Power Point and Word are required);
  • have previous experience in the world of logistics and / or customer service;
  • have great organizational skills;
  • have evidence of working in a task based, target driven environment;
  • have a proactive, can do attitude and be self-motivated;
  • have clear diction and command of English language;
  • have experience of working in a team environment;
  • have experience of using free text with written B2B communication (letters / emails);
  • have experience of B2B telephone communication;

Job Segment: Data Entry, Logistics, Ophthalmic, Administrative, Operations, Healthcare