Job Requisition ID: 90754

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

This position provides both professional and technical support, focusing on administrative and business services. Serving as a liaison between the quality team, management, and business partners, you will analyze, research, and interpret processes in line with compliance guidelines, documentation, and other available information to ensure the completeness and accuracy of deliverables. Success in this role is measured by meeting productivity goals and adhering to quality standards. You will lead calibration sessions and on-the-job training (OJT) sessions, offering ongoing coaching in partnership with the Training Department and Business Management. Additionally, you may provide guidance and coaching to both your team and business partners.

What You'll Do:

• Communicate and raise awareness of GBS Quality Programs to peers and internal customers.
• Act as a technical and procedural resource for operational deliverables.
• Serve as a subject matter expert (SME), helping to bridge knowledge gaps, particularly regarding processes, compliance, and legal issues.
• Recommend and guide internal customers on the appropriate quality management methodologies, including quality review methodologies, guidelines, and business standard references.
• Research, interpret, and respond to inquiries from internal customers regarding product and case-specific issues as part of the quality review process.
• Resolve escalated problems or coordinate their resolution with the appropriate business partners.
• Identify and communicate defects or errors during the review process.
• Demonstrate familiarity with the Implementation Guide, data cards, data documentation, proposals, and Internal Data Documents (IDD).
• Identify and recommend changes for continuous improvement during inspection reviews.
• Develop and/or recommend action plans or coaching sessions to address defects and error trends.
• Create and maintain process documentation, including workflows and mappings, as needed.
• Assist in the development or updating of guidelines (e.g., Job aids, SOPs).
• Identify, analyze, and propose solutions for areas of opportunity and improvement, focusing on productivity and metrics.
• Lead quality calibration sessions.
• Support the management team by analyzing data, reports, and summary results.

What You'll Bring:

• Bachelor’s degree preferred.
• Experience with Life, Disability, and Accident products is required.
• At least 4 years of relevant work experience in quality review, contract management, or implementation is required.
• Familiarity with data cards such as ACQ (Disability), DCF (Life), APGSie (Accident), and an understanding of Vista Workflow.
• Strong understanding of compliance, legal, and complex business processes.
• Proven coaching and training skills.
• Excellent communication skills.
• Attention to detail, organizational skills, and a productivity-driven mindset.
• Experience in quality control is preferred.

#LI - EM1

#LI - REMOTE

​

Pay Transparency

Salary range: $62,500-$105,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 90754