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Program Coordinator

Northeastern University

Northeastern University

Administration, Operations
Multiple locations
Posted on Monday, December 25, 2023

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY

The Program Coordinator will play a crucial role in supporting the InnovateUS program team by leading workstreams related to program operations and communications. This role involves leading learner communications, providing support to a growing community of learners, reporting on program progress, and supporting program leadership in drafting and engaging relevant stakeholders to grow our community of learners across U.S. states.

In 2019, we launched InnovateUS as a large-scale effort aimed at fundamentally addressing the innovation and tech skills gap in government. InnovateUS offers free at-your-own pace courses as well as weekly workshops on innovation skills for the public sector, with an emphasis on evidence-based and equitable approaches. The project is funded by The Rockefeller Foundation, Google.org and The Luce Foundation.

You will work with leaders like Beth Noveck, Neil Kleiman and Chike Aguh to support this growing effort.

MINIMUM QUALIFICATIONS

- Bachelor's degree or 3-5 years of relevant experience.

- Strong communication skills, both written and verbal.

- Proficiency with Google Docs, Sheets, or similar technologies

- Ability to prepare and understand basic reports of learner activity, and to identify significant changes.

- Excellent organizational skills and attention to detail.

- Experience in program coordination or related roles is a plus.

- Technical support experience is a plus.

- Ability to work independently and collaboratively within a team.

- Proficiency in email marketing platforms and website content management systems is a plus.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Learner Communications (25%):

  • Create and manage marketing emails to engage and inform program participants for our live and online courses
  • Develop and maintain promotional materials for state partners

State Partner and Funder Engagement (25%):

  • Draft regular updates for state partners and key funders to ensure consistent communication cadence with clear data and insights from our state based programming.
  • Assist program leadership in fostering relationships with state partners including, but not limited to: following up on partner requests, sending out next steps from meetings and working with the program team to make sure projects are on track to deliver on state partner needs.
  • Support program leadership as it relates to supporting learners participating in the Google Certificate program.

Learner Support (20%):

  • Serve as the first point of contact for learner inquiries, providing prompt and helpful responses
  • Update tracking systems to amplify learner feedback and input, acting as the “voice of the customer” in team meetings

Reporting (15%):

  • Gather and compile data for internal team meetings, state partner communications, and funder reports.
  • Prepare reports that provide insights into program performance and impact.
  • Quickly learn new tools and technology to support the preparation information for reporting.

Project Operations/Website Maintenance (15%):

  • Support all project-related operations for the InnovateUS program, ensuring smooth execution. This includes but is not limited to: tracking deadlines needed to support state partners, working with members of the project team to connect the dots across workstreams and flagging issues that may impact important deadlines.
  • Draft and edit content for the InnovateUS website and related platforms.
  • Partner with design and tech teams to ensure website content is up to date, accurate, and reflects program goals.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.