Associate Director - International Pathways Program
About the Opportunity
The N.U.in Program is one of Northeastern’s signature first-year experiences - an experiential and academic program that expands students’ Northeastern education into worldwide locations.
The Associate Director leads the successful delivery of an assigned portfolio of Northeastern signature cohort-based programs for first-year students, such as the N.U.in Program. The Associate Director ensures operational and curricular quality and contributes to the management of the N.U.in Program. The Associate Director’s role may entail setting goals and leading discussions to drive decision-making and defining and resolving action items, such as with site management, functional areas, and planning processes. The Associate Director builds relationships with key constituents to foster program engagement and expansion.
- Knowledge and skills are normally acquired through a minimum of five years of academic administrative experience and demonstrated experience facilitating relationships with multiple external partner institutions and related contracting and programming. Master’s degree and focus on international education preferred; or Bachelor’s plus a minimum of four years of related experience as described.
- Comprehensive knowledge of program administration, evaluation, and development.
- Comprehensive knowledge of student life, international travel, the impact of crossing cultures on the student learning abroad, and immigration and student visa regulations around the world.
- Comprehensive understanding of NAFSA: Association of International Educators’ professional ethics and competencies.
- Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests.
- Professionalism and collegiality; ability to interact with global partner representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality. Must effectively represent the University to outside institutions and universities.
- Demonstrated history of supporting, advocating for, and/or leading DEI initiatives and values.
- Demonstrated experience with staff supervision and coaching.
- Effective organizational, negotiation, communication, time management, problem-solving skills, and attention to detail.
- Proven ability to work well under challenging conditions, demonstrate sound judgement, and take actions that satisfy diverse or competing interests while achieving programmatic goals.
- Strong organizational, project management, administrative skills with proficiency in Microsoft Office software and familiarity with Salesforce, Terra Dotta, and student record systems.
- Ability to gather, organize, analyze, and present data.
- Proven ability to analyze budget expenditures and recommend modifications to ensure budget balance and reconciliation.
- Demonstrated ability to learn about and use technological applications to perform work.
- Fluent in English.
- Must have the ability to obtain and maintain any required work authorization for the duration of the appointment and work location assignments.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Program Oversight and Evaluation
- Develop, implement, and evaluate programs.
- Actively contribute to the development of program learning goals and overarching themes.
- Ensure that on-site teams align site-specific events with partnership agreements and program goals of cross-cultural competency and global learning trajectory.
- Actively participate in student recruitment efforts (Welcome Days, Yield Events, etc.).
- Collaborate with Student Life, OGS (Office of Global Safety), and other internal stakeholders on the continuous improvement of the program.
- Perform Quality Assurance measures with regards to customer service.
- Coach Assistant Directors and the team on post program and alumni relations activities.
- Manage program operational and administrative processes and procedures.
- Provide direction to site staff for all logistical and operational management of the site as well as partnership relationships and goals.
- Assess the effectiveness of community building efforts.
- Contribute to strategizing innovative ways to promote programs to perspective students.
- Establish processes to improve efficiency of program administration.
- Actively contribute to the development of location-specific policies and planning and ensure alignment with overall program philosophies and budget constraints.
Student Engagement and Development
- Plan and execute program events and services including experiential training and mentoring.
- Administer comprehensive communications to promote the program through proactive social media content and other engagement methods.
- Lead, create, and participate, as assigned, in the development, coordination and execution of Pre-departure Orientations and on-site orientations.
- Manage all aspects of student and parent customer service, enhancing the level of customer satisfaction.
- Participate in rotating Emergency Phone duties with other Boston-based GEO colleagues, while students are abroad.
- Triage and respond to emergency issues outside of office hours; escalate issues as appropriate to management.
- Manage any escalated student/parent problems or concerns before arrival, upon arrival, and regarding the transition to Northeastern University.
- Actively contribute to the development of the annual plan for program alumni engagement.
Relationship Building and Collaborations
- Partner with Program Development Team on annual revisions and enhancements of existing cohort programs, and on brainstorming new ones.
- Establish and develop relationships and productive collaborations with Student Life. Develop and maintain open lines of communications vis-à-vis shared supervision of Program Liaisons.
- Establish and maintain relationships with various departments on campus, such as housing, catering, scheduling, facilities, academic advisors, and admissions.
- Partner with NU’s Orientation office and key campus colleague on coordinating content of orientations and transition events.
- Select, onboard, and continually develop employees in a way that creates an environment that inspires employees to do their best work.
- Mentor and coach.
- Design and deliver training to staff and students.
Position TypeStudent Services
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.