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Operations Coordinator

Northwestern Mutual

Northwestern Mutual

Marketing & Communications, People & HR, Customer Service
Champaign, IL, USA
Posted on Friday, February 24, 2023

*This is an in-person position located in downtown Champaign, Illinois.

At Northwestern Mutual – Central Illinois, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

The responsibility of the Operations Coordinator position is to serve as the primary contact for customers and policy owners and assist with HR/Marketing support as needed. Specific responsibilities include but will not be limited to:

· Greet visitors and direct them appropriately

· Answer, screen and record telephone calls

· Maintain telephone system and agency directory

· Process incoming and outgoing mail; deliver outgoing mail to Post Office

· Maintain the reception area

· Make copies, send and distribute faxes and maintain copy and fax machines

· Maintain inventory and order office supplies as needed

· Answer basic policy owner/policy benefit questions

· Act as administrative support for financial representatives/staff as needed

· Complete or assist with projects assigned by Office Manager/Chief Growth Officer

· Cross-train in other support roles such as marketing and training


It is recommended that the Operations Coordinator position have the following qualifications:

· Basic computer and Microsoft Office experience

· Multi-line phone experience preferred

· Filing skills

· Customer service experience strongly preferred

· Ability to handle detailed work with high degree of accuracy

· Excellent interpersonal skills

· Experience in problem-solving

· High level of organizational skills

· Excellent written and oral communication skills

· Professional office skills

· Ability to take independent action to make sound decisions

· Ability to multi-task

· Ability to be flexible and open-minded

· Ability to work effectively with people at all levels

Northwestern Mutual is an equal opportunity employer.
See more open positions at Northwestern Mutual