Savino Del Bene is a global logistics and freight forwarding company, providing comprehensive and personalized services in air, sea, and land transportation. We are committed to delivering high-quality logistics solutions tailored to meet the specific needs of our clients.

Job Summary:

The New Customer Service Representative will play a pivotal role in managing and supporting new customer accounts, ensuring their satisfaction, and promoting the company’s services. This role involves handling customer inquiries, providing solutions, and coordinating with internal departments to meet customer needs.

Key Responsibilities:

• Customer Interaction:
• Serve as the first point of contact for new customers, providing exceptional service and support.
• Address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with new customers, understanding their needs and ensuring their expectations are met.
• Order Management:
• Process and manage customer orders, ensuring accuracy and timeliness.
• Coordinate with internal departments such as Operations, Sales, and Accounting to ensure seamless service delivery.
• Monitor shipments and provide customers with regular updates on the status of their orders.
• Problem Solving:
• Identify and resolve any issues related to orders, shipments, or customer accounts.
• Proactively address potential problems and implement solutions to prevent future occurrences.
• Documentation & Reporting:
• Maintain accurate records of customer interactions, transactions, and issues.
• Prepare and provide regular reports to management on customer service activities and performance.
• Continuous Improvement:
• Provide feedback to management on customer needs and preferences, contributing to the continuous improvement of services.
• Stay updated on industry trends and best practices in customer service.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Logistics, or a related field.
• Experience: Minimum of 1-2 years of experience in customer service, preferably in logistics or freight forwarding. Experience in handling customer accounts and managing logistics processes is a plus.
• Skills: Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Language: Proficiency in both English and Bahasa Indonesia is required.