Global Forwarding Agent

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We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our nextGlobal Forwarding Agent.

Are you a detail-oriented, service-savvy problem-solver seeking a dynamic role in global logistics? Join us as our next Global Forwarding Agent, where you'll be the primary point of contact for our valued customers, managing their shipments from start to finish. Thrive in our fast-paced environment, swiftly resolving transportation and documentation challenges. Our comprehensive training program will equip you with the expertise to excel in this exciting position. Launch your career with C.H. Robinson and expand your horizons in Operations, Sales, or Account Management. Join us and make a global impact.

RESPONSIBILITIES:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

• Build great relationships with customers, responding timely and following up on issue resolution

• Provide reporting and documentation support to internal and external customers.

• Participate in customer business reviews.

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

QUALIFICATIONS

Required:

• Minimum 1-3 years of Global Forwarding experience

• Proficiency in Microsoft Office Suite of programs

• Fluent in English (written and verbal).

Preferred:

• Associate’s or bachelor’s degree

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Excellent communication, prioritization, and multi-tasking skills

• Excellent customer service skills and follow-up to be utilized with customers and the network

• Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Values a diverse and inclusive work environment

What do we offer?

• A vibrant, progressive, inclusive, and forward-thinking workplace

• Opportunities for professional development and advancement

• A competitive benefits package and bonus

• Flexibility in terms of work arrangements to support work-life balance

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.